No Signed Certificate? Not Professional Enough? (RadioDJ)

Sat here shaking my head because of a post I’ve seen on the RadioDJ forums…

RadioDJv2

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Last updated on: 6th August 2019
at 06:52 AM Europe/London

25 Days To React (Spacial Audio Support)

Saw a Tweet on Social media recently claiming that Spacial Audio support had taken over 25 days to get back to the customers query…

Spacial Audio haven’t replied to the above users query in over 25 days, The user claims they sent their original query on the 30th March (Its now 27th April) and they’ve still had NO reply AFAIK.

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Last updated on: 15th July 2019
at 13:27 PM Europe/London

Spacial Audio Are Pathetic

Went for a look recently on the Spacial Audio/SAM Broadcaster forums to see a post where someone was letting off steam about Spacial Audio support being Pathetic

Spacial Audio Are Pathetic

He was wanting to purchase an upgrade but wasn’t getting very far with the support department and the representative manning the support desk.

Seems the person manning the support desk suggested that he contacted Cleverbridge (Who handle Spacial Payment Systems)

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Last updated on: 6th September 2019
at 12:23 PM Europe/London

Did We Say Spacial Audio Support Were Clueless?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.

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Last updated on: 6th September 2019
at 12:24 PM Europe/London

The Program Is Provided “As Is” (RadioDJ)

I feel I need to clarify a few things to those people who keep demanding that I help them with RadioDJ setup issues.

I swear some people expect far too much from a free piece of software… It might help if they read the RadioDJ licence agreement

When something goes wrong with RadioDJ we don’t have to give technical help or advice… We do 99.8% of the time because we care enough about the software.

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Last updated on: 15th July 2019
at 15:54 PM Europe/London

Sorry Spacial Audio Your Customer Support Sucks!

This is beginning to get beyond a joke now it seems Spacial Audio do NOT know the meaning of the words Customer service

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

We know from experience just how frustrated this user is.

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Last updated on: 6th August 2019
at 14:51 PM Europe/London

Sam Broadcaster Product Activation Offline

Saw this in amongst the search terms on Google analytics recently…

“SAM Broadcaster Product Activation Offline”

It seems the Spacial Audio activation server fell over at some point over the last couple of days which in turn left users struggling to get SAM Broadcaster activated.

Users having issues getting SAM Broadcaster activated are nothing new…

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Last updated on: 5th September 2019
at 13:18 PM Europe/London

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