No Signed Certificate? Not Professional Enough? (RadioDJ)

Sat here shaking my head because of a post I’ve seen on the RadioDJ forums…

“We run a radio station on a university campus. The security team is starting to get really sceptical of RadioDJ, given its history of reported malware (false positive or not). They blocked my ability to download RadioDJ updates”

RadioDJv2

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Last updated on: 10th September 2018
at 09:00 AM Europe/London

25 Days To React (Spacial Audio Support)

Saw a Tweet on Social media recently claiming that Spacial Audio support had taken over 25 days to get back to the customers query…

Spacial Audio haven’t replied to the above users query in over 25 days, The user claims they sent their original query on the 30th March (Its now 27th April) and they’ve still had NO reply AFAIK.

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Last updated on: 17th July 2018
at 09:00 AM Europe/London

Did I Say Spacial Audio Support Were Clueless?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

“I’ve tried tech support but suddenly getting no more replies from them. I changed PC’s a few weeks ago and had to reinstall Sam Broadcaster Pro. After reinstallation, I activated successfully but suddenly started getting the error message: “Product Activation Failed” and “License Warning”.

Spacial support also asked me to uninstall the MySQL server as well as SAM Broadcaster and reinstall them in new directories. I’ve done everything they advised and the problem is still there, very frustrating and stressful, starting to get disillusioned with the program. The worst part is the tech support person just went quiet”

Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.

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Last updated on: 10th August 2018
at 13:24 PM Europe/London

This Program Is Provided “As Is” (RadioDJ)

I feel I need to clarify a few things to those people who keep demanding that I help them with RadioDJ setup issues.

I swear some people expect far too much from a free piece of software… It might help if they read the RadioDJ licence agreement

“This program is provided “as is” without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchant-ability and fitness for a particular purpose. The entire risk as to the quality and performance of the program is with you”

When something goes wrong with RadioDJ we don’t have to give technical help or advice… We do 99.8% of the time because we care enough about the software.

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Last updated on: 27th July 2018
at 14:05 PM Europe/London

Sorry But Your Customer Support Sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

We know from experience just how frustrated this user is.

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Last updated on: 10th September 2018
at 15:59 PM Europe/London

Stop Accusing People!

Not a month seems to go by without me seeing some user being accused of running pirated copies of Spacial Audio software by the SVS volunteers on the Spacial forums.

Old version SAM Broadcaster

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Last updated on: 22nd May 2018
at 14:52 PM Europe/London

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