It’s Not The Software, It’s The Customer Service (Spacial Audio)

Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

Click to enlarge

When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

 
So you’re not having any issues with SAM Broadcaster? Just Spacial audio customer service?

Read the full article

Last updated on: January 16th, 2018
at 14:37 PM Europe/London

Free Sam Broadcaster โ€“ Limited Offer

Free SAM Broadcaster โ€“ Limited Offer?

I woke up this morning and switched the PC on, I saw a tweet in the SAM Broadcaster feed.

Free SAM Broadcaster โ€“ Limited Offer https://t.co/tkcn9dcNUM

AllSoftwareDiscount (@allsoftdiscount)

I went to the link in the tweet and it landed on a page on the “all software discount” website which gave some blurb about SAM Broadcaster Cloud and a FREE trial.

Read the full article

Last updated on: June 20th, 2017
at 12:27 PM Europe/London

Why Complain If You Won’t Do Anything About It?

Not a week goes by without us seeing posts on social media from people having issues with SAM Broadcaster crashing on them without warning.

Read the full article

Last updated on: December 31st, 2017
at 09:47 AM Europe/London

Sam Broadcaster Problems Unique?

It appears the Spacial Audio marketing department don’t like users asking on their social media pages if anyone else is suffering problems with SAM Broadcaster.

“We would greatly appreciate it if you could let us handle customer queries as customer problems are unique”

 
Yes that’s what we’ll call the problems with Spacial Audio software “Unique”

Read the full article

Last updated on: November 17th, 2017
at 16:08 PM Europe/London

Sam Broadcaster Stops Playing

Someone posted on the Spacial Audio forums about a problem they’re having with SAM Broadcaster.

Click to enlarge

The list of problems & bugs that exist within SAM Broadcaster is endless.

Read the full article

Last updated on: December 31st, 2017
at 10:02 AM Europe/London

Sam Broadcaster No1 Selling Radio Automation Program?

Spacial Audio have had something of a monopoly when it comes to Internet radio software.

Over the last 18 years or so people wanting to run an Internet radio station have generally only had 1 option and that was to pay $$$ for radio automation software.

SAM Broadcaster may well have been the No1 selling radio automation program.

But NOT anymore! RadioDJ v1.8.2 has now been downloaded over 200,000 times

SAM Broadcaster v1.3

Read the full article

Last updated on: December 15th, 2017
at 13:07 PM Europe/London

Endless Buffering With Sam Broadcaster Cloud

Just seen a post on the Spacial forums from a user using SAM Broadcaster Cloud to stream in Second Life.

samcloudlogin2016

He appears to be suffering with those dreaded “buffering” issues with the SAM Broadcaster Cloud broadcast control.

SAM Broadcaster Cloud Buffering.

Read the full article

Last updated on: November 30th, 2017
at 10:22 AM Europe/London

So What You Gonna Promise Us This Time?

Just seen the January 2016 news letter from Spacial Audio.

So in the words of Take That “What you gonna promise us this time?”

SpacialJanuary2016

Well it doesn’t look like they are promising anything much this time around.

Read the full article

Last updated on: May 29th, 2017
at 08:02 AM Europe/London

Translate ยป