It’s Not The Software, It’s The Customer Service (Spacial Audio)

Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

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When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

So you’re not having any issues with SAM Broadcaster? Just Spacial audio customer service?

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Last updated on: March 14th, 2018
at 09:12 AM Europe/London

Free Sam Broadcaster – Limited Offer

Free SAM Broadcaster – Limited Offer?

I woke up this morning and switched the PC on, I saw a tweet in the SAM Broadcaster feed.

Free SAM Broadcaster – Limited Offer

AllSoftwareDiscount (@allsoftdiscount)

I went to the link in the tweet and it landed on a page on the “all software discount” website which gave some blurb about SAM Broadcaster Cloud and a FREE trial.

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Last updated on: March 7th, 2018
at 14:46 PM Europe/London

Why Complain If You Won’t Do Anything About It?

Not a week goes by without us seeing posts on social media from people having issues with SAM Broadcaster crashing on them without warning.

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Last updated on: January 25th, 2018
at 12:11 PM Europe/London

Sam Broadcaster Problems Unique?

It appears the Spacial Audio marketing department don’t like users asking on their social media pages if anyone else is suffering problems with SAM Broadcaster.

“We would greatly appreciate it if you could let us handle customer queries as customer problems are unique”

Yes that’s what we’ll call the problems with Spacial Audio software “Unique”

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Last updated on: January 31st, 2018
at 09:39 AM Europe/London

Sam Broadcaster Stops Playing

Someone posted on the Spacial Audio forums about a problem they’re having with SAM Broadcaster.

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The list of problems & bugs that exist within SAM Broadcaster is endless.

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Last updated on: December 31st, 2017
at 10:02 AM Europe/London

Sam Broadcaster No1 Selling Radio Automation Program?

Spacial Audio had something of a monopoly when it came to Internet radio automation software.

19 years or so ago people wanting to run an Internet radio station had only 1 option and that was to pay $$$ for radio automation software.

SAM Broadcaster may well have been the No1 selling radio automation program once upon a time

But RadioDJ v1.8.2 was downloaded over 220,000 times making it more popular than SAM Broadcaster by a mile.

SAM Broadcaster v1.3

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Last updated on: January 18th, 2018
at 13:33 PM Europe/London

Endless Buffering With Sam Broadcaster Cloud

Just seen a post on the Spacial forums from a user using SAM Broadcaster Cloud to stream in Second Life.


He appears to be suffering with those dreaded “buffering” issues with the SAM Broadcaster Cloud broadcast control.

SAM Broadcaster Cloud Buffering.

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Last updated on: November 30th, 2017
at 10:22 AM Europe/London

So What You Gonna Promise Us This Time?

Just seen the January 2016 news letter from Spacial Audio.

So in the words of Take That “What you gonna promise us this time?”


Well it doesn’t look like they are promising anything much this time around.

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Last updated on: May 29th, 2017
at 08:02 AM Europe/London