Did I Say Spacial Audio Support Were Clueless?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

“I’ve tried tech support but suddenly getting no more replies from them. I changed PC’s a few weeks ago and had to reinstall Sam Broadcaster Pro. After reinstallation, I activated successfully but suddenly started getting the error message: “Product Activation Failed” and “License Warning”.

Spacial support also asked me to uninstall the MySQL server as well as SAM Broadcaster and reinstall them in new directories. I’ve done everything they advised and the problem is still there, very frustrating and stressful, starting to get disillusioned with the program. The worst part is the tech support person just went quiet”

Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.

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Last updated on: 29th December 2017
at 15:32 PM Europe/London

The Experiment Is Going Well? (Sam Broadcaster Cracks)

A while back we started a little experiment and wrote a few blog posts to do with people wanting cracked copies of SAM Broadcaster.

SAM Broadcaster Pro

So far the experiment has only confirmed what we thought anyway.

It seems there are many desperate people out there who want an illegal copy of SAM Broadcaster.

The results on Google Analytics were quite shocking when I started adding numbers up…

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Last updated on: 19th January 2018
at 13:10 PM Europe/London

Sam Broadcaster Cloud (Outages)

We keep seeing posts from lots of frustrated SAM Broadcaster Cloud customers.

SAM Broadcaster Cloud outage 3

“On Saturday night all the Live DJ accounts went into ‘trial mode’ and we had to stop live shows”

 
It appears there have been several major outages on the Microsoft Azure platform hosting Spacial Audio’s SAM Broadcaster Cloud solution.

“We were back, then down again. Currently back. However, now we can’t access our cloud account. Shocking service, so unreliable”

 
SAM Broadcaster Cloud outages

“Instead of our radio stream, all the cloud is broadcasting is the word ‘TRIAL’ over and over, Any ideas?”

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Last updated on: 4th May 2018
at 11:31 AM Europe/London

Try Sam Broadcaster For Free?

We keep seeing posts on social media from people “begging” others to “Try SAM Broadcaster for FREE”

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Last updated on: 22nd May 2018
at 10:08 AM Europe/London

Misleading? Not In The Slightest!

We’ve recently been accused of “misleading” people when it comes to RadioDJ free radio automation software.

How can we put this?

“We have NEVER mislead anyone when it comes to RadioDJ everything we’ve said about the program is TRUE”

 
Yes this blog is dedicated to RadioDJ and its for a good reason.

RadioDJ has to be the best piece of music automation software we’ve ever had the pleasure to use.

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Last updated on: 26th February 2018
at 15:44 PM Europe/London

Sorry But Your Customer Support Sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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Last updated on: 14th December 2017
at 16:32 PM Europe/London

Since When Was A Video A New Feature?

Got my hands on SAM Broadcaster 2016.6 this morning to see what if anything had been changed with the program.

The changelog reads like this…

SAM20166

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Last updated on: 2nd January 2018
at 10:50 AM Europe/London

I’ve Had To Shut My Radio Station Down

I looked at the Spacial Audio page on Facebook and couldn’t help but notice an angry user venting about various issues with SAM Broadcaster.

SAMBC2016Screenshot-compressor

“I have SAM Broadcaster Pro on two laptops neither will work because of constant crashing issues, I can not DJ because your software keeps letting me down plus I have had to shut down my radio station because of your software and its problems.

I don’t need any more of your quick (BUG) fixes, I really thought you had a quality product? Oh well lots of wasted money and time and opportunity”

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Last updated on: 10th May 2018
at 09:45 AM Europe/London

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