How Am I Supposed To Build An Audience?

Looking at the Spacial Audio Facebook page and shaking my head in disbelief at the latest posts from frustrated users.

“How am I supposed to build an audience when your servers just drop out for no reason, at the very moment your service department leaves for the weekend?! This happens over and over, and no one had offered a solution or even answered me as to why!

I sincerely regret spending my money on the SAM Broadcaster Cloud product. Can anyone recommend a more reliable service, or at least one who understands that radio stations don’t take the weekend off?”

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Last updated on: 7th May 2018
at 09:10 AM Europe/London

Did I Say Spacial Audio Support Were Clueless?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

“I’ve tried tech support but suddenly getting no more replies from them. I changed PC’s a few weeks ago and had to reinstall Sam Broadcaster Pro. After reinstallation, I activated successfully but suddenly started getting the error message: “Product Activation Failed” and “License Warning”.

Spacial support also asked me to uninstall the MySQL server as well as SAM Broadcaster and reinstall them in new directories. I’ve done everything they advised and the problem is still there, very frustrating and stressful, starting to get disillusioned with the program. The worst part is the tech support person just went quiet”

Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.

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Last updated on: 29th December 2017
at 15:32 PM Europe/London

Sam Broadcaster Cloud (Outages)

We keep seeing posts from lots of frustrated SAM Broadcaster Cloud customers.

SAM Broadcaster Cloud outage 3

“On Saturday night all the Live DJ accounts went into ‘trial mode’ and we had to stop live shows”

 
It appears there have been several major outages on the Microsoft Azure platform hosting Spacial Audio’s SAM Broadcaster Cloud solution.

“We were back, then down again. Currently back. However, now we can’t access our cloud account. Shocking service, so unreliable”

 
SAM Broadcaster Cloud outages

“Instead of our radio stream, all the cloud is broadcasting is the word ‘TRIAL’ over and over, Any ideas?”

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Last updated on: 4th May 2018
at 11:31 AM Europe/London

Try Sam Broadcaster For Free?

We keep seeing posts on social media from people “begging” others to “Try SAM Broadcaster for FREE”

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Last updated on: 22nd May 2018
at 10:08 AM Europe/London

Sorry But Your Customer Support Sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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Last updated on: 14th December 2017
at 16:32 PM Europe/London

Since When Was A Video A New Feature?

Got my hands on SAM Broadcaster 2016.6 this morning to see what if anything had been changed with the program.

The changelog reads like this…

SAM20166

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Last updated on: 2nd January 2018
at 10:50 AM Europe/London

I’ve Had To Shut My Radio Station Down

I looked at the Spacial Audio page on Facebook and couldn’t help but notice an angry user venting about various issues with SAM Broadcaster.

SAMBC2016Screenshot-compressor

“I have SAM Broadcaster Pro on two laptops neither will work because of constant crashing issues, I can not DJ because your software keeps letting me down plus I have had to shut down my radio station because of your software and its problems.

I don’t need any more of your quick (BUG) fixes, I really thought you had a quality product? Oh well lots of wasted money and time and opportunity”

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Last updated on: 10th May 2018
at 09:45 AM Europe/London

Spacial Audio: Your Support Department Is Dire!

Just seen another blog post from Spacial Audio about the reasons you should choose them or their software.

They start off the article with “Internet radio is most definitely on the up”

NOT from where we’re looking it isn’t! 1000’s of stations have gone offline already in 2016 due to the collapse of Live365.

Update: Live365 is back online after a buyout by the people who own stream licensing

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Last updated on: 20th September 2017
at 13:02 PM Europe/London

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