25 Days To React (Spacial Audio Support)

Saw a Tweet on Social media recently claiming that Spacial Audio Support had taken over 25 days to get back to the customers query…

Spacial Audio haven’t replied to the above users query in over 25 days, The user claims they sent their original query on the 30th March (Its now 27th April) and they’ve still had NO reply AFAIK.

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Last updated on: 8th December 2019
at 07:43 AM Europe/London

More Sam Broadcaster Cloud Outages

It seems that Spacial Audio have been having issues with their SAM Broadcaster Cloud service again.

SAM Broadcaster Cloud Outages

This is just one of a long line of dropouts/outages with their SAM Broadcaster Cloud service which is hosted on the Microsoft Azure platform

@spacial SAM Cloud has been hanging a lot lately. Today starting just before noon, there was three hours of silence before I caught it. This is not acceptable! please fix.

@spacial SAM Cloud is down here in the UK apologies to all our listeners

@spacial What in the heck is going on with your servers? It’s pulling my station Live Broadcasts….not cool!

Said: DJ Friktion

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Last updated on: 8th December 2019
at 07:47 AM Europe/London

Spacial Audio Are Pathetic

Went for a look recently on the Spacial Audio/SAM Broadcaster forums to see a post where someone was letting off steam about Spacial Audio support being Pathetic

Spacial Audio Logo

He was wanting to purchase an upgrade but wasn’t getting very far with the support department and the representative manning the support desk.

Seems the person manning the support desk suggested that he contacted Cleverbridge (Who handle Spacial Payment Systems)

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Last updated on: 8th December 2019
at 07:44 AM Europe/London

Using Sam DJ To Mix With? Erm… No!

Spacial Audio have written another blog post about SAM DJ (Formerly SAM Party DJ)

They claim its great for mixing/beat matching with..?

Yes I thought that too!

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Last updated on: 4th January 2020
at 09:20 AM Europe/London

I Got Charged For An Annual Sam Broadcaster Pro Subscription (Spacial Audio)

When you pay a company for software or services you would hope your card details are going to be safe with them wouldn’t you?

This doesn’t appear to be the case with @Spacial audio…

Spacial Audio Logo

It appears Spacial have attempted to take money from people’s bank accounts even if those users are not using their services anymore or at least this was the case for a couple of users that we were made aware of via social media.

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Last updated on: 8th December 2019
at 07:44 AM Europe/London

Spacial Audio Does Not Support PAL Scripting

Spacial Audio Solutions Does Not Support PAL Scripting.

If its not one thing its another when it comes to Spacial Audio and their software support.

Just seen this on the Spacial forums from the customer service manager after someone was asking for help with a PAL Script.

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Last updated on: 9th December 2019
at 13:07 PM Europe/London

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