Went for a look recently on the Spacial Audio/SAM Broadcaster forums to see a post where someone was letting off steam about Spacial Audio support being Pathetic
He was wanting to purchase an upgrade but wasn’t getting very far with the support department and the representative manning the support desk.
Seems the person manning the support desk suggested that he contacted Cleverbridge (Who handle Spacial Payment Systems)
Last updated on: 19th October 2019
at 11:21 AM Europe/London
This was a question I saw among the stats on this website recently.
SAM Broadcaster can be tricky for a novice to setup it gets confusing having 4 different database options on first run.
Last updated on: 29th November 2019
at 11:10 AM Europe/London
I looked at the Spacial Audio Facebook page and now shaking my head in disbelief at the posts from frustrated users.
I sincerely regret spending my money on the SAM Broadcaster Cloud product. Can anyone recommend a more reliable service, or at least one who understands that radio stations don’t take the weekend off?
Last updated on: 4th November 2019
at 10:03 AM Europe/London
Spacial Audio solutions LLC do NOT know the meaning of the words Customer service
A user took to the Spacial Audio Facebook page to vent their frustration recently.
We know from experience just how frustrated this user is.
Last updated on: 8th November 2019
at 09:11 AM Europe/London
This is by far and away the best comment that someone else has said about Spacial Audio Solutions LLC.
It would appear that Spacial Audio do NOT like it when someone pulls them up about their lies in their blog posts.
Spacial Audio always seem to throw their toys out of the pram or bury their heads in sand when it comes to SAM Broadcaster and it’s major ISSUES!
Last updated on: 2nd November 2019
at 10:03 AM Europe/London
I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.
When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …
“It’s not the software I have an issue with, it’s the appalling customer service”
So you’re not having any issues with SAM Broadcaster? Just Spacial audio customer service?
Last updated on: 16th October 2019
at 11:52 AM Europe/London
Just seen another post on the Spacial Audio SAM Broadcaster forums from the same user who was having unacceptable activation problems
The Spacial Audio support department has now told this user that they cannot find a record of their licence for SAM Broadcaster Pro.
“Now I am told via the Help Desk, Spacial Audio has no record of my licence”
They provided this screenshot & You can clearly see from the picture that they have a genuine licence for SAM Broadcaster.
Last updated on: 3rd November 2019
at 11:13 AM Europe/London
Spacial Audio put their new website online recently.
Which now seems more focused on their SAM Broadcaster Cloud products rather than the other software products they make.
Last updated on: 6th September 2019
at 12:23 PM Europe/London
