When you pay a company for software or services you would hope your card details are going to be safe with them wouldn’t you?
This doesn’t appear to be the case with @Spacial audio…
So I got charged for an annual subscription today even though I haven’t used the software for almost a year and won’t be using it in the future.
It appears Spacial have attempted to take money from people’s bank accounts even if those users are not using their services anymore or at least this was the case for a couple of users that we were made aware of via social media.
We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.
A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have gone quiet in his words.
I’ve tried tech support but suddenly getting no more replies from them. I changed PC’s a few weeks ago and had to reinstall Sam Broadcaster Pro. After reinstallation, I activated successfully but suddenly started getting the error message: “Product Activation Failed” and “License Warning”
Spacial support also asked me to uninstall the MySQL server as well as SAM Broadcaster and reinstall them in new directories. I’ve done everything they advised and the problem is still there, very frustrating and stressful, starting to get disillusioned with the program. The worst part is the tech support person just went quiet.
Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.