Just seen another blog post from Spacial Audio about the reasons you should choose them or their software.

They start off the article with “Internet radio is most definitely on the up”

NOT from where we’re looking it isn’t! 1000’s of stations have gone offline already in 2016 due to the collapse of Live365.

Update: Live365 is back online after a buyout by the people who own stream licensing

Internet radio isn’t “on the up” its been slowly dying this past few years because of the CRB rate changes in the USA, along with companies like Radionomy Geo-blocking streams or delisting stations for using older Shoutcast software. Its frustrating for people who want to broadcast but can’t because of the spiralling costs.

So in reality it’s NOT much fun being an online radio Broadcaster at this point in time.

Further down the article they go on to say that their support department is “Unrivalled”

“What makes Spacial a trusted choice for radio Broadcasters is our pretty much unrivalled support team. Our software gurus are on hand to help with any questions or problems you may have, to ensure you get back on track as quickly as possible if you have any issues with your software”

Yes that’s it Spacial LIE to potential customers.

They’ll find out soon enough how bad your customer service is, IF they (foolishly) sign up for your cloud/software services.

Stop-Bad-Customer-Service-Campaign-PosterWe know from our own past experiences that your support centre is lacklustre at the best of times, with your support team sending the same old canned replies or just ignoring users problems. It can sometimes take several days to get an answer from your team & even then its usually the WRONG answer.

Not a week/month goes by without us seeing lots of frustrated users on social media who struggle to get help from the Spacial support team.

“I put in a ticket but nobody has replied yet. After more than one week”

A new user on the RadioDJ forums had this to say…

“I recently came from Sam Broadcaster as they we’re raising the price, and yet the support was horrible”

My partner says he’s never known a company with such “awful customer service” & He works in software support!

We guess Spacial feel the need to spin their “corporate bullshit” so someone buys a product from them.

Our advice: Don’t choose Spacial Audio software it’s the worst decision you will ever make. There are better alternatives these days and some of them are FREE!


Last updated on: 20th September 2017
at 13:02 PM Europe/London