Just seen another blog post from Spacial Audio going on about the reasons you should choose them or their software solutions.
They start off the article with Internet radio is most definitely on the up
So in reality it’s NOT much fun being an online radio Broadcaster at this point in time.
Further down the article they go on to say that their support department is unrivalled
Yes because no one has worse customer support than Spacial Audio that’s why its unrivalled .
People will find out soon enough how bad your customer service is, IF they (foolishly) sign up for your services or software offerings.
We know from our own past experiences that Spacial Audio support centre is lacklustre at the best of times, with the support team sending the same old canned replies or just ignoring users problems. It can sometimes take days/weeks to get a definitive answer from the support desk even then its usually the WRONG one.
Not a week/month goes by without us seeing lots of frustrated users on social media who struggle to get help from the Spacial support team.
@spacial I’ve been working w/ your “help desk” (sarcasm). It takes days for a reply. You have my money. I have non-working software and no real help. Is there any real time way to get help of am I just out of my money?
@spacial very bad customer service 4 messages don’t answer, pay 100s for software had two PC’s crash at the same time and they tell you your software is void what a rip-off you don’t know how bad a company is till things go wrong beware
A former SAM Broadcaster user had this to say on the RadioDJ forums
My partner says he’s never known a software company with such awful customer service & He works in software support!
We guess Spacial Audio feel the need to spin their Corporate Bullshit so someone buys a product from them.
Even the Support forums aren’t much better this was recent reply to a user from one of the SVS volunteers.
“I’m closing this thread. We can’t help you with issues of the new release of SAM”
Our advice: Don’t choose Spacial Audio software it’s the worst decision you will ever make. There are better alternatives these days and some of them are FREE!
Last updated on: 25th October 2019
at 10:48 AM Europe/London