Spacial Audio Support (Or Lack Of) I’ve known about Spacial Audio & SAM Broadcaster for quite a long time now.

I first tried their software way back in 2000 when SAM Broadcaster v1.3 looked like a badly designed college project.

SAM Broadcaster v1.3

The one thing we can quite easily say about Spacial Audio Solutions LLC…

“Their customer support (or rather lack of) really does suck!”

“Waited 3 hours straight for the tech support from Spacial Audio. They didn’t turn up or send me a message to let me know they could not attend the time & meeting that they had requested. Seriously unimpressed, stuck now with a dodgy database and a copy of SAM Broadcaster that doesn’t work”

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@spacial Sam Broadcaster tech support is consistently absent! Very frustrating!

@spacial The worst tech support you will ever receive. An entire day went by,
downgraded my urgency and now nothing is working

@spacial I have had an URGENT technical support ticket open (Request #76899) with little to no help whatsoever

You could never get a straight answer from the support desk or even the forums if you had an issue with SAM Broadcaster.

A few years back Spacial Audio said they were going to sort out the problems with their customer service.

Not a month goes by without us seeing an angry posts on social media from a user who has bought software & struggles to get an answer off the support department.

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This was recent comment to a post on the SAM Broadcaster forums where someone was asking for help.

“I’m closing this thread. We can’t help you with issues of the new release of SAM”

This is quite frankly appalling IMHO. Especially when customers are paying Spacial $$$ for their software.

My partner works in support for a software company and he said he’s never seen such an awful way of dealing with customers.

Next time you’re looking for radio automation software have a look at free radio automation software such as RadioDJ

RadioDJ has much better support than SAM Broadcaster via the Community Forums

Spacial Audio haven’t got a clue how to deal with paying customers.

Stop buying software from them. You’ll only regret parting with that $$$.

Last updated on: 26th July 2018
at 08:38 AM Europe/London