Spacial Audio Support (Or Lack Of) I’ve known about Spacial Audio Solutions & SAM Broadcaster in all its various guises for a long time now.
I first tried their software way back in 1999 when SAM Broadcaster v1.3 was around & it was like a badly designed college project.
The one thing we can quite easily say about Spacial Audio Solutions LLC…
Their customer service & support (or rather lack of) really does suck!
@spacial Sam Broadcaster tech support is consistently absent! Very frustrating!
@spacial The worst tech support you will ever receive. An entire day went by,
downgraded my urgency and now nothing is working
@spacial I have had an URGENT technical support ticket open (Request #76899) with little to no help whatsoever
You could never get a straight answer from the support desk or even the forums if you had an issue with SAM Broadcaster.
A few years back Spacial Audio said they were going to sort out the problems with their customer service.
Not a month goes by without us seeing an angry post somewhere on social media from a user who has bought software & struggles to get an answer off the support department
This was recent comment to a post on the SAM Broadcaster forums where someone was asking for help.
@spacial Not doing the best job keeping my confidence… Trying to update Sam 2019 it refuses because of a bad certificate!
This is not what you need from radio software especially when YOU are paying $$$ for the pleasure.
My partner works in tech support for a software company and he said he’s never seen such an awful way of dealing with customers.
Next time you’re looking for radio automation software have a look at free radio automation software such as RadioDJ
RadioDJ has much better support than SAM Broadcaster via the Community Forums
Spacial Audio haven’t got a clue how to deal with paying customers.
Stop buying software from Spacial Audio Solutions. You’ll only regret parting with that $$$ when something does go wrong.
Last updated on: 8th December 2019
at 07:46 AM Europe/London