Went for a look recently on the Spacial Audio/SAM Broadcaster forums to see a post where someone was letting off steam about Spacial Audio support being “Pathetic” (Nothing new there)
He was wanting to purchase an upgrade but wasn’t getting very far with the support department and the representative manning the support desk.
Seems the person manning the support desk suggested that he contacted Cleverbridge (Who handle Spacial Payment Systems)
“Hmm, that’s strange. Why would they forward you to a generic page at Cleverbridge? That company is a major payment processor for at least a couple thousand companies, but has nothing to do with the actual business side of the updates/upgrades”
Why couldn’t the Support agent handle the request for an upgrade or forward the users details on to sales? We presume they have the ability to do this (email perhaps?)
If not that’s incredibly bad customer service.
Why do people still want to do business with Spacial Audio no one seems to know what they’re doing, The support department just keeps churning out the same replies time and time again.
“Spacial has not provided any support in over a week that has come close to resolving my issues. They have rarely responded. Sometimes I get no response for more than a day. They have closed at least 4 tickets without resolving this issue. Their service is down on a regular basis and their support is non existent. I’ve contacted them several times with no help. I’ve been a customer of SAM Broadcaster Cloud for just over a year now.”
Spacial Audio aren’t a company anyone should be doing business with they treat customers like dirt and sometimes accuse users of sharing their keys (exceeding activations) when they aren’t.
I wouldn’t have to write posts like this if people stopped buying software/services from Spacial Audio.
“When a software company throws their hands up and says “we can’t help you” while providing zero assistance in finding a solution, that is infuriating. I’m looking at you @spacial. As a Customer Support Manager (now Product Manager) of a web app, this is an unacceptable response”
Its becoming clearer and clearer that Spacial Audio just do NOT have a clue what they are doing when it comes to cloud/radio automation software and after sales support.
These users wouldn’t have these issues if they just Switched Software
RadioDJ has great support via the Community forums
Last updated on: 30th July 2018
at 10:47 AM Europe/London