Went for a look recently on the Spacial Audio/SAM Broadcaster forums to see a post where someone was letting off steam about Spacial Audio support being “Pathetic” (Nothing new there)
He was wanting to purchase an upgrade but wasn’t getting very far with the support department and the representative manning the support desk.
Seems the person manning the support desk suggested that he contacted Cleverbridge (Who handle Spacial Payment Systems)
Why couldn’t the support agent handle the request for an upgrade or forward the users details on to sales? We presume they have the ability to do this (email perhaps?)
If not that’s incredibly bad customer service.
Why do people still want to do business with Spacial Audio no one seems to know what they’re doing, The support department just keeps churning out the same replies time and time again.
Spacial Audio aren’t a company anyone should be doing business with they treat customers like dirt and sometimes accuse users of sharing their keys (exceeding activations) when they aren’t.
I wouldn’t have to write posts like this if people stopped buying software/services from Spacial Audio.
Its becoming clearer and clearer that Spacial Audio just do NOT have a clue what they are doing when it comes to cloud/radio automation software and after sales support.
These users wouldn’t have these issues if they just Switched Software
Last updated on: 2nd February 2018
at 08:29 AM Europe/London