Spacial Audio solutions LLC do NOT know the meaning of the words Customer service

A user took to the Spacial Audio Facebook page to vent their frustration recently.

Spacial Audio Logo

We know from experience just how frustrated this user probably is.

When we used Spacial Audio software it wasn’t unusual to get fobbed off by the SVS volunteers on the forums or you simply would not get a reply back from the support desk.

Spacial promised to sort out the problems with their support department a while back and it appears that they’ve done NOTHING to improve their service to customers.

I am now convinced that @spacial has to have the worse customer service!! 5 days and all now they can’t resolve my issues.!

“Your software sucks, and your customer service is just as bad, I love how someone is there when you want to buy the software and put your money down but when it doesn’t work its not your problem, Submit a Support ticket you say, the support reply is ‘fuck off’ basically”

Said: Donna on Facebook

Users are getting fed up with receiving the same “canned” replies, That’s when they do eventually get a reply.

The main canned reply from the people who man the social media pages is usually this.

Even when people do provide the ticket numbers they still don’t end up getting much in the way of support.

I was taught on a training course years ago when I worked in retail that there is NO excuse for bad customer service in the retail industry

I’m sure that also applies to software support and sales.

Come on Spacial Audio just how hard is it to find people who care about giving great customer support?

@spacial Your cloud and customer service rep Matthew is the the worst! My service is always down due to technical issues with your server, I have to send 10+ emails get it fixed. Then you suspend my service for no reason! You need to get your shit together”

Your current support team all need better training or their marching orders. You don’t treat paying customers badly.

It’s just another reason free software such as RadioDJ is better because it has better support from the users on the community forums. You don’t find people getting fobbed off on there.

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When customer support is as BAD as Spacial Audio’s appears to be then you need to vote with your wallet and shop elsewhere or do what lots of other people have done and switch to FREE radio playout software!

Last updated on: 30th May 2020
at 17:04 PM Europe/London