This is beginning to get beyond a joke now it seems Spacial Audio do NOT know the meaning of the words Customer service
A user took to the Spacial Audio Facebook page to vent their frustration yesterday.
We know from experience just how frustrated this user is.
When we used Spacial software it wasn’t unusual to get fobbed off by the volunteers on the forums or you simply would not get a reply back from the support desk.
We believe its now over 3 years since Spacial promised to sort out the problems with their support department and it appears that they’ve done NOTHING.
I am now convinced that @spacial has to have the worse customer service!! 5 days and all now they can’t resolve my issues.!
“Your software sucks, and your customer service is just as bad, I love how someone is there when you want to buy the software and put your money down but when it doesn’t work its not your problem, Submit a Support ticket you say, the support reply is ‘fuck off’ basically”
Users are getting fed up with receiving the same “canned” replies, That’s when they do eventually get a reply.
The main canned reply from the people who man the social media pages is usually this.
Even when people do provide the ticket numbers they still don’t end up getting much in the way of support.
I was taught on a training course years ago when I worked in retail that there is NO excuse for bad customer service in the retail industry
I’m sure that also applies to software support and sales.
Come on Spacial Audio just how hard is it to find people who care about customer support?
Your current team all need better training (or their marching orders) You don’t treat customers badly.
It’s just another reason free software such as RadioDJ is better because it has better support from the users on the community forums. You don’t find people getting fobbed off on there.
When customer support is dire you need to vote with your wallet and shop elsewhere!
Last updated on: 6th August 2019
at 14:51 PM Europe/London