We keep seeing posts from lots of frustrated SAM Broadcaster Cloud customers.
“On Saturday night all the Live DJ accounts went into ‘trial mode’ and we had to stop live shows”
It appears there have been several major outages on the Microsoft Azure platform hosting Spacial Audio’s SAM Broadcaster Cloud solution.
“We were back, then down again. Currently back. However, now we can’t access our cloud account. Shocking service, so unreliable”
One user had this to say on Twitter:
@spacial SAM Cloud has been hanging a lot lately. Today starting just before noon, there was three hours of silence before I caught it. This is not acceptable! please fix.
We quite often see people saying things like this too.
“There seems to be a problem with SAM Broadcaster Cloud, I hope they rectify the outage soon”
Another station owner felt he had apologise to his listeners:
“We’re sorry our presenters couldn’t go live tonight. The issues were beyond our control. Hopefully @spacial get sorted soon”
How is anyone supposed to run a radio stream successfully on a cloud server if that cloud server suffers with lots of problems and failures?
“My station has gone silent again. Possibly your Azure issue is back? Please help”
“It’s disconnected again… This is too big a price to pay to use the cloud! I had no problem with streaming to shoutcast before, I’ve switched back to regular Shoutcast streaming for now”
This is on top of the dreaded buffering problem that people keep suffering from.
“I still can’t log on with SAM Broadcaster Live DJ. When is this going to be fixed? I missed doing a live show tonight because of the problems”
We thought the whole idea of a “Cloud” service was so people could leave their station to automate without the need for a PC to always be on?
Spacial audio marketing recently bragged that you would be able to leave SAM Broadcaster Cloud to the automation…
“Hey @spacial cloud DJ is busted fix it please I’m loosing money!”
With the SAM Broadcaster Cloud servers having several major outages recently it doesn’t appear to be the case.
“You should email all account managers/ station owners when things like this happens”
The current model/service doesn’t appear to be working properly for anyone. Station owners and DJ’s aren’t going to want to pay out $$$ for a “cloud” service that isn’t up to the job.
This was the suggestion one user made on Twitter after the latest outage.
“Suggestion for @spacial: Fire your damn developers and get someone in who can fix things once and for all”
Stop paying Spacial Audio for their cloud services they obviously have NO clue as to how to run them.
Last updated on: 7th November 2018
at 10:32 AM Europe/London