Just been reading Spacial Audio’s new terms and conditions for SAM Broadcaster Cloud

SAM Broadcaster cloud

It seems yet again they want to dictate to you what “you” the customer can and can’t do with their software and services.

Click to enlarge

People pay $$$ for Spacial Audio products and then Spacial try to dictate what people can do with their software.

In the event of Spacial’s SAM Broadcaster Cloud servers falling over IF you lose your data they then accept no responsibility for this?

Even though it’s them that are responsible for SAM Broadcaster Cloud maintenance.

Reading down a bit further it seems to me (again) that Spacial really don’t like giving their customers support.

So your on your own if they don’t reply to your support query in 2 days?

So if you happen to be a bit abrupt or narky with them when putting in a complaint they will simply just cancel your account.

It’s not a software company you’re running there Spacial Audio It’s a “Dictatorship” and a bad one at that.

I don’t know about anyone else but we wouldn’t want to do business with Spacial Audio on the back of these Terms & Conditions.

If you’ve had just about enough of the appalling customer service from Spacial Audio then vote with your wallets and STOP! paying for Software and services from Spacial Audio as it’s becoming more & more obvious they really don’t care about the customer.

Last updated on: 25th July 2019
at 10:40 AM Europe/London