Reasons why you shouldn't use SAM Broadcaster

We can think of quite a few reasons you might want to choose an alternative to SAM Broadcaster, but here’s a collection we’ve put together.

Lousy Customer Support

When you pay $$$ for software you would expect help and support if something went wrong.

When SAM Broadcaster goes wrong (and it will) don’t expect to get much help from Spacial Audio:

“The Spacial support department sends users the same old canned replies without actually helping anyone. Even the forums and social media accounts are staffed by people who don’t really care”

People have even taken to Twitter to vent their frustrations at not getting much in the way of support.

@spacial Sam Broadcaster tech support is consistently absent! Very frustrating!

@spacial The worst tech support you will ever receive. An entire day went by,
downgraded my urgency and now nothing is working

@spacial I have had an URGENT technical support ticket open (Request #76899) with little to no help whatsoever

Quality and stability of the code

SAM Broadcaster is prone to crashing or freezing without warning & seemingly for no reason whatsoever.

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SAM Broadcaster has always had very poor stability and reliability we had nothing but headaches while trying use the software over an 8/9 year period.

@spacial Your recent update of Sam Broadcaster 2018.6 keeps crashing on me unexpectedly, are you aware of it happening with other users?

Not a week goes by without us seeing someone somewhere on social media or a forum complaining about major issues with SAM.

There have also been reports of people missing their regular radio shows because the program wouldn’t co-operate.

“Things like that should never happen with radio automation software”

The price

Spacial charge $299-$699 for SAM Broadcaster.

Since v2 SAM Broadcaster has been priced at $299 & the latest Studio versions of SAM Broadcaster can cost up to $699

The price hike between the Pro and Studio versions means terrestrial (FM/AM) stations can now use their software, where as before it was restricted to just Internet radio.

Although we guess most terrestrial AM/FM radio stations probably use software that costs thousands of $$$

(Note: You may not be given permission to use SAM Broadcaster in your country of origin)

We really can’t see where the “value” is in the program it’s just NOT worth the $$$ Spacial Audio ask for it.

It isn’t just us that think SAM Broadcaster isn’t worth the $299 Spacial Audio ask for the program.

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The database structure

SAM Broadcaster seems to have a very badly written database structure which will also crash without warning if you don’t meticulously look after it. A database shouldn’t require more than backing up and a little light housekeeping. The MySQL database won’t work on some newer versions of MySQL 5.7+

The Firebird database option doesn’t fare much better we often see posts like this.

“I installed SAM Broadcaster with the help of a software engineer, We used the included Firebird server. that worked well for a while. Then SAM wouldn’t restart, and I’d have to start over. Then sooner, and again start over, and SAM fails sooner and sooner now. To the point where it’s about once a month. TOTALLY taking the fun out of this”

When we first used the software we found we were having to rebuild the database every few days/weeks it became tiresome. Nothing much appears to have changed.

“Coding a website for SAM Broadcaster was a nightmare, It needn’t be difficult, It just is!”

(TechMonkey)

The encoders

We’ve yet to see the encoders within SAM Broadcaster stream properly. The encoders are prone to buffering even if you have a reliable connection.

“Unable to send data fast enough Encoding paused till buffer clears…”

They even buffered with a local shoutcast server on a home network, that’s how poorly coded they are!

Even the old Winamp DSP Plugin version of their encoders buffered.

We have yet to encounter buffering issues like this with other stand alone encoding software.

PAL (Playlist Automation Language) scripts

Besides PAL scripts being difficult to program, PAL scripts are well known for crashing SAM Broadcaster due to the amount of memory leaks they cause (Especially if they’re written incorrectly!)

Racing audio

This a known issue with SAM Broadcaster that speeds up the file that is currently playing. It’s a known bug from at least 18 years ago that has never been addressed.

Windows 10 compatibility

Older versions of SAM Broadcaster v2/3/4 will not work on Windows 10 (Even in compatibility mode)

The fact SAM Broadcaster 4.x.x won’t work on Windows 8/10 is down to a change in the way the program requires activation.

“STOP paying Spacial Audio $$$ for their badly coded & overpriced software (SAM Broadcaster, SAM Cast & SAM PartyDJ) You will only end up regretting making that purchase”

Save yourself the headaches of software not working as advertised by using RadioDJ instead you’ll also save yourself $$$ into the bargain!

RadioDJ doesn’t require needless activations or troublesome key codes.

Once setup and working RadioDJ will function as a great automation program should.

How To Install RadioDJ

Radio DJ is a FREE radio automation program that works 100% better than SAM Broadcaster.

We know of someone running 4 radio stations with RadioDJ free radio automation software with NO issues. Another user has had RadioDJ v1.8.2 running 24/7 for over 24 months on his laptop.

We guess that says everything people need to know about RadioDJ free radio automation software!

RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted.

You don’t have any restrictions with RadioDJ, You can use it where you want when you want and run as many copies of the software that you require.

In the unlikely event that something goes wrong with RadioDJ there is a great support network on the RadioDJ Community forums

We wish we’d never used SAM Broadcaster software in the first place it really is that infuriating.

Last updated on: 13th September 2018
at 14:56 PM Europe/London

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