Reasons why you shouldn't use SAM Broadcaster Pro
We can think of quite a few reasons you might want to choose an alternative to SAM Broadcaster Pro or Studio, but here’s a collection we’ve put together.
Lousy Customer Support
When you pay $$$ for software you would expect help and support if something went wrong.
The Spacial support department sends users the same old canned replies without actually helping anyone.
Even the forums and social media accounts are staffed by people who don’t really care about the software.
People have even taken to Social media to vent their frustrations at not getting much in the way of support.
@spacial Sam Broadcaster tech support is consistently absent! Very frustrating!
@spacial The worst tech support you will ever receive. An entire day went by,
downgraded my urgency and now nothing is working
@spacial I have had an URGENT technical support ticket open (Request #76899) with little to no help whatsoever
Quality and stability of the code
SAM Broadcaster is prone to crashing or freezing without warning & seemingly for no reason whatsoever.
The problem is SAM relies on .XML files for some back end functions and if one of those files gets corrupted then SAM tends to crash without any warning.
SAM Broadcaster Pro has always had very poor stability and reliability we had nothing but headaches while trying use the software over a 10 year period.
@spacial Your recent update of Sam Broadcaster Pro 2019.3 keeps crashing on me unexpectedly, are you aware of it happening with other users?
Not a month goes by without us seeing someone somewhere on social media or a forum complaining about major crashing issues with SAM Broadcaster.
There have also been reports of people missing their regular radio shows because the program wouldn’t co-operate.
That should NEVER happen with radio automation software!
Spacial charge $299-$699 for SAM Broadcaster.
Since v2 SAM Broadcaster has been priced at $299 & the latest Studio version of SAM Broadcaster can cost up to $699
[Its just a normal copy of SAM Broadcaster with the word Studio Stuck on it]
The price hike between the Pro and Studio versions means terrestrial (FM/AM) stations can now use their software, where as before it was restricted to just Internet radio.
Although we guess most terrestrial AM/FM radio stations probably use software that costs thousands of $$$
We really can’t see where the value is in the program. It’s just NOT worth the $$$ Spacial Audio ask for it.
It isn’t just us that think SAM Broadcaster isn’t worth the $299 Spacial Audio ask for the program.
The database structure
SAM Broadcaster seems to have a very badly written database structure which will also crash without warning if you don’t meticulously look after it. A database shouldn’t require more than backing up and a little light housekeeping.
The Firebird database option doesn’t fare much better we often see posts like this.
When we first used the software we found we were having to rebuild the database every few days/weeks & it became tiresome. Nothing much appears to have changed.
“Coding a website for SAM Broadcaster was a nightmare, It needn’t be difficult, It just is!”
We’ve yet to see the encoders within SAM Broadcaster stream properly. The encoders are prone to buffering even if you have a reliable connection.
“Unable to send data fast enough Encoding paused till buffer clears…”
The encoders even buffered with a local shoutcast server on a home network, that’s how poorly coded they are!
Even the old Winamp DSP Plugin version of their encoders suffered from the dreaded buffering issues…
We haven’t encountered buffering issues with standalone encoding software
PAL (Playlist Automation Language) scripts
Besides PAL scripts being difficult to program, PAL scripts are well known for crashing SAM Broadcaster due to the amount of memory leaks they cause (Especially if they’re written incorrectly!)
This a known issue with SAM Broadcaster that speeds up the file that is currently playing. It’s a known bug from at least 18 years ago that has never been addressed.
Windows 10 compatibility
The fact SAM Broadcaster 4.x.x won’t work on Windows 8/10 is down to a change in the way the program requires activation.
Save yourself the headaches of software not working as advertised by using RadioDJ instead, you’ll also save yourself $$$ into the bargain!
RadioDJ doesn’t require needless activations or troublesome key codes.
Once setup and installed RadioDJ will function as a great automation program should.
Radio DJ is a FREE radio automation program that works 100% better than SAM Broadcaster.
We guess that says everything people need to know about RadioDJ free radio automation software!
RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted.
You don’t have any restrictions with RadioDJ, You can use it where you want when you want and run as many copies of the software that you require.
In the unlikely event that something goes wrong with RadioDJ there is a great support network on the Forums.
We wish we’d never used SAM Broadcaster software in the first place it really is that infuriating.
SAM Broadcaster had so much promise at first but in the end it didn’t live up to the HYPE!
Last updated on: 13th December 2019
at 10:50 AM Europe/London