It’s Not The Software, It’s The Customer Service (Spacial Audio)

Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

Click to enlarge

When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

So you’re not having any issues with SAM Broadcaster? Just Spacial audio customer service?

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Last updated on: 11th July 2018
at 15:18 PM Europe/London

Threatened By Free Software?

We wish we knew what people's problem is with free software...

We’ve had grief again for promoting RadioDJ, and dispelling a few myths about it too.

It’s almost as if certain sections of the Internet radio crowd see RadioDJ as a threat?!

RadioDJ

“We also realise that certain people in the world of online radio don’t like this website/blog because of our posts about SAM Broadcaster and its many issues”

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Last updated on: 11th July 2018
at 15:23 PM Europe/London

Altacast No Longer Supported On The RadioDJ Forum

This morning I went onto the RadioDJ forums to see what was happening.

I saw a post from Marius the website owner stating that the Altacast sub forum had been removed.

“We were notified that Altacast is violating DMCA and as a result I will remove all related stuff from this forum.”

Marius went onto say this: “For support, please contact its author and don’t use our forum”

It appears Fraunhofer the people behind AAC encoding technology seem to think Altacast is breaking DMCA rules. Like its predecessor Edcast/Oddcast.

(Although we cannot find a DMCA complaint related to the Altacast website or software)

It now means support for Altacast Standalone/Plugin/DSP is somewhat limited.

For future updates you’re probably best keeping an eye on the Altacast Website

Be aware that future versions of RadioDJ may not support the Altacast plugin.

Which means you will have to find another alternative to stream with.

Update 2018: Altacast seems to be a dead project now there have been no updates since March 2016, the only reason there is still a website is because its hosted on a free hosting package.

Last updated on: 11th July 2018
at 15:28 PM Europe/London

Why Does RadioDJ Rely On A MySQL Database?

Saw this post on a forum on a post about RadioDJ free radio automation software.

“The biggest fail with RadioDJ to me is the reliance upon a MySQL database”

RadioDJ database setup new

Q: So Why does RadioDJ rely on a MYSQL database?

A: RadioDJ requires MySQL to run some backend functions such as Rotations/Playlists/Events and even listener requests.

The fact RadioDJ relies on a database for some of it’s functions is actually one of it’s PLUS points.

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Last updated on: 11th July 2018
at 15:27 PM Europe/London

Edcast Standalone

Edcast Standalone the original stand alone encoder.

This software is supplied “as seen” We cannot support anyone using Edcast. If the software doesn’t work on your PC then that is beyond our control, We cannot be held responsible for any data loss or damage caused to your computer from using this software. We are not liable for any external links to downloads of software.

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Last updated on: 18th January 2018
at 12:38 PM Europe/London

Mfc100.dll Not Found?

I installed a new version of a piece of software yesterday.

When I went to start the program on Windows 7 I got an error message like this.

error_mfc100dll

The program can’t start because mfc100.dll is missing from your computer. Try reinstalling the program to fix this problem

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Last updated on: 11th July 2018
at 15:29 PM Europe/London

Free Sam Broadcaster – Limited Offer

Free SAM Broadcaster – Limited Offer?

I woke up this morning and switched the PC on, I saw a tweet in the SAM Broadcaster feed.

“Free SAM Broadcaster – Limited Offer” https://t.co/tkcn9dcNUM

I went to the link in the tweet and it landed on a page on the “all software discount” website which gave some blurb about SAM Broadcaster Cloud and a FREE trial.

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Last updated on: 12th July 2018
at 08:19 AM Europe/London

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