I recently saw this post on Social media I have to say it didn’t surprise me one bit.
@Spacial I’ve never been so mad at a support line, Worst technical support I have ever experienced. looking for a new service Thnx 4 nothing
@spacial what do I have to do to get some support?!! I log a ticket since Thursday and all now I can’t get any support or an update on my issue!
As you can see from these tweets these users aren’t too happy with the appalling lack of help from Spacial Audio Support.
When will people learn?
After you buy software or services from Spacial Audio you will NOT get the help & support that you need when something goes wrong.
Spacial Audio say as much in their EULA they’re not duty bound to help you with software issues even though you’ve paid $$$ for privilege.
Paragraphs like that made me cringe, You pay out hundreds of $$$ for a piece of software and they (Spacial Audio Solutions LLC) wash their hands of you (the customer) as soon as they have your money.
Its WRONG! In so many ways.
Not a month passes without mus seeing someone struggling to do a live radio show because SAM Broadcaster wasn’t cooperating.
SAM Broadcaster tends to crash and freeze at the drop of a hat it’s never been a stable or reliable program.
When someone has an issue there is NEVER an excuse for lying to a customer wanting help after they’ve paid you for a service/program.
If Spacial Audio were a UK company someone would have taken them to trading standards by now.
I’ve been accused of lying about Spacial Audio and their shockingly bad customer service & apparently I also lie about SAM Broadcaster and it’s many problems.
If you’re a DJ or radio station owner and you’re looking for a radio automation program forget paying $$$ to Spacial for SAM Broadcaster.
The smart DJ’s and radio station owners are switching to RadioDJ free radio automation software.
RadioDJ won’t crash on you like SAM Broadcaster and has far better software support via the community ran forums.
Despite what certain radio software manufacturers might try and make out in their blog posts RadioDJ really is 100% FREE.
If Spacial Audio carry on treating their customers badly or keep treating support tickets like confetti soon they won’t have any customers left to support…
There’s only so much BAD customer service people will put up with before they go elsewhere.
People really need to STOP buying software from Spacial Audio Solutions LLC they just haven’t got a clue how to deal with paying customers.
EULA = End User Licence Agreement
P.S: SAM Broadcaster Pro really is as badly programmed as the posts on this blog make out…
Last updated on: 8th December 2019
at 07:45 AM Europe/London