Went to look at Spacial Audio’s page on Twitter this morning and noticed this in amongst Spacial’s twitter feed.
@Spacial I’ve never been so mad at a support line, Worst technical support I have ever experienced. looking for a new service Thnx 4 nothing
As you can see from this tweet this guy isn’t happy with the lack of help from Spacial Audio support. When will people learn?
“After you buy software from Spacial Audio you will NOT get the help & support that you need when their software goes wrong.
Spacial Audio say as much in their EULA they’re not duty bound to help you with software issues even though you’ve paid $$$ for privilege.
“You acknowledge and agree that Your use of the Software is “as-is” and Spacial does not make, and hereby disclaims, any and all other express and implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. Spacial shall not be liable for any direct damages to You or to any other third party, whether out of contract or from tort, including loss of data, profits, business interruption, or the use or inability to use the Software”
Paragraphs like that made me cringe, You pay out hundreds of $$$ for a piece of software and they (Spacial Audio) wash their hands of you (the customer) as soon as they have your money.
Its WRONG! In so many ways.
Not a week passes without me seeing someone struggling to do a live radio show because SAM Broadcaster wasn’t working.
SAM Broadcaster tends to crash and freeze pretty often it’s never been a stable or reliable program.
When someone has an issue there is NEVER an excuse for fobbing off or even lying to a customer wanting help after they’ve paid you for a service/program.
If Spacial Audio were a UK company someone would have taken them to trading standards or even a consumer program such as Watchdog.
I’ve been accused of lying about Spacial Audio and their shockingly bad customer service & apparently I also lie about SAM Broadcaster and it’s many problems.
“The posts on this blog about SAM Broadcaster and its associated problems are factual and from our point of view. We feel the program isn’t worth the money Spacial Audio charge for it, We never got the software working as it should, Support was non existent when we had an issue”
If you’re a DJ or radio station owner and you’re looking for a radio automation program forget paying $$$ to Spacial for SAM Broadcaster.
The smart DJ’s and radio station owners are switching to RadioDJ free radio automation software.
RadioDJ shouldn’t crash on you like SAM Broadcaster and has far better software support via the community ran forums
There are NO hidden fees or catches with RadioDJ despite what Spacial Audio might try and make out.
People really need to STOP buying software from Spacial.
SAM Broadcaster really is as badly programmed as the posts on this blog make out..
If Spacial Audio carry on treating their customers badly or keep treating support tickets like confetti soon they won’t have any customers left to support…
Last updated on: 21st July 2018
at 18:31 PM Europe/London