Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

Click to enlarge

When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

So you’re not having any issues with SAM Broadcaster? Just Spacial audio customer service?

If that’s the case why are you constantly complaining about the programs stability & crashing problems then?

“We have to cancel shows this weekend because of SAM… again… We can’t use SAM because of the ongoing and un-fixed crash bug”

Also why are you still paying out $$$ for software subscriptions every year if the software constantly crashes and goes wrong for you?

We certainly wouldn’t be putting up with it if we were paying out year after year for Spacial software. We already know from past experiences that SAM Broadcaster Pro is prone to crashing without warning and that’s down the amount of bugs in the software.

I had no end of issues with SAM way back in 2002 with v2.7.9 it kept crashing and malfunctioning and lost me a position on an internetradio station.

After a crash I sometimes needed to reinstall the program from scratch which was a royal pain in the arse!

We’ve seen LOTS of complaints from angry users this past few years saying users had to miss their radio shows because SAM Broadcaster Pro let them down.

So I’ll ask the question again WHY are people still putting up with/paying for this crap?

IF these users actually took the time to try RadioDJ they would find all their stability/crashing issues would be history & that they’d be able to get on with their radio shows as planned.

RadioDJ is so amazingly stable and great at automating music, jingles, promos and doesn’t complain or use all the CPU like SAM Broadcaster.

RadioDJ free radio automation 2016

OK so you might need to use an external encoder to stream with when using RadioDJ but that still isn’t a valid excuse for not trying a piece of software.

We streamed quite successfully running 2 copies of RadioDJ v1.6.0 alongside standalone encoders way back in 2010. 1 stream was a backup for another radio station and our own personal private stream.

We find RadioDJ works best using a Stand alone encoding program to stream.

Which then frees up RadioDJ to do what it does best: Automate!

We still get a lots of attitude for promoting the benefits of RadioDJ but that will NEVER stop me being passionate about a piece of software.

We wish we knew what peoples problem is with free radio automation software.

The way some people react when we suggest RadioDJ as an alternative to their problems with SAM Broadcaster. You’d think we’d just suggested they use a radioactive turd from Chernobyl.

The customer service from Spacial Audio has always been lacklustre at best and even the forums are staffed by volunteers who don’t care about the product or it’s customers.

It’s time people woke up to just how bad Spacial Audio are as a software company.

STOP buying software products from Spacial Audio you’re only paying them to code even more bad software.

Spacial Audio never seem to listen to their users, and ultimately that could well be their downfall!

Last updated on: 8th December 2019
at 07:44 AM Europe/London

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