When you pay a company for software you would think your card details are going to be safe with them wouldn’t you?
This doesn’t appear to be the case with @Spacial audio…
“So I got charged for an annual subscription today even though I haven’t used the software for almost a year and won’t be using it in the future”
It appears they will try and take money from your account even if you’re not using their services anymore or at least this was the case for this user.
Spacial Audio have come back with their usual bog standard reply:
“Hi Evan, you were sent two emails prior to your subscription renewal, one from Spacial and one from our payment partner which includes a direct cancellation link. I am sorry but you were definitely notified of this, as is every other customer prior to every subscription renewal”
Yet the guy claims he hasn’t seen these emails about renewing.
Sod your terms and conditions Spacial Audio! A subscription for a piece of software shouldn’t be on Auto-Renew. It should always be down to the customer if they wish to continue subscribing to your software or not!
Newsflash: “You don’t take money you are not entitled to” (Its tantamount to Fraud)
Why people still trust Spacial Audio with their payment/card details is beyond us. We know we wouldn’t.
Forget taking out subscriptions to Spacial Audio software and just use FREE software instead such as RadioDJ
“RadioDJ doesn’t have any costly subscriptions or a messy activation system. You won’t be left out of pocket”
No more having to keep an eye on your bank account just in case someone’s taken money they weren’t entitled too.
I can’t abide software companies who think they can do as they damn well please!
N.B: Future versions of RadioDJ may have some paid for features but the free version will still be available for those who require it.
Last updated on: 13th August 2018
at 13:52 PM Europe/London