Looking at the Spacial Audio Facebook page and shaking my head in disbelief at the latest posts from frustrated users.
“How am I supposed to build an audience when your servers just drop out for no reason, at the very moment your service department leaves for the weekend?! This happens over and over, and no one had offered a solution or even answered me as to why!
“I sincerely regret spending my money on the SAM Broadcaster Cloud product. Can anyone recommend a more reliable service, or at least one who understands that radio stations don’t take the weekend off?”
It seems the platform hosting the cloud services has gone badly wrong again with yet another outage.
We can see why this user is frustrated as SAM Broadcaster Cloud just isn’t that reliable we watch people report outage after outage on Social media.
“I did not even contemplate bringing this to social media until like the tenth time it happened, Its the non responsive customer service that I find really frustrating. Besides they’ve already made it clear that they won’t refund any of my money”
Only the tenth time eh? You shouldn’t be having any major outages when trying to run a radio station from the cloud.
“Sam Broadcaster Cloud tech support is consistently absent! Very frustrating!”
Mind these users complaining on social media need to be careful because as we’ve blogged before Spacial Audio don’t appear to like it when you start complaining about their software/services. They will hide/remove comments that they don’t like and ban users from their page for daring to complain.
“Pathetic isn’t it? Cant wait to see the bullshit apology they serve up again, Be careful though! Bitch too much and they will terminate your service like they did to me 2 weeks ago”
I love it when disgruntled customers of Spacial Audio post the truth about how awful they treat paying customers.
There is NEVER an excuse for awful customer service. We don’t care who you are, you don’t treat paying customers badly.
Spacial Audio don’t appear to know the basics of customer service.
“You don’t just terminate a PAYING customers account because they happen to complain about the poor quality of your software or service”
It just strengthens our argument that people SHOULDN’T buy software from @Spacial Audio because they simply won’t get help and support when something goes wrong.
Last updated on: 10th July 2018
at 14:01 PM Europe/London