I looked at the Spacial Audio Facebook page and now shaking my head in disbelief at the posts from frustrated users.
I sincerely regret spending my money on the SAM Broadcaster Cloud product. Can anyone recommend a more reliable service, or at least one who understands that radio stations don’t take the weekend off?
It seems the platform hosting the cloud services has gone badly wrong again with yet another outage.
We can see why this user is frustrated as SAM Broadcaster Cloud just isn’t that reliable we watch people report outage after outage on Social media.
Only the tenth time eh? You shouldn’t be having any major outages when trying to run a radio station from the cloud.
“Sam Broadcaster Cloud tech support is consistently absent! Very frustrating!”
Mind these users complaining on social media need to be careful because as we’ve blogged before Spacial Audio don’t appear to like it when you start complaining about their software/services. They will hide/remove comments that they don’t like and ban users from their page for daring to complain.
You don’t terminate a paying customers account because they dare to complain about the poor quality of your software or customer service
I love it when disgruntled customers of Spacial Audio post the truth about how awful they treat paying customers.
@spacial I’m trying to figure out why my station has been suspended again when there has been no change in billing . . . and worse, why no one has responded to my messages about this RECURRING issue.
There is NEVER an excuse for awful customer service. We don’t care who you are, you don’t treat paying customers badly.
Spacial Audio don’t appear to know the basics of customer service.
It just strengthens our argument that people SHOULDN’T buy software from @Spacial Audio because they simply won’t get help and support when something goes wrong.
Last updated on: 1st March 2020
at 09:28 AM Europe/London