We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.
A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have gone quiet in his words.
Spacial support also asked me to uninstall the MySQL server as well as SAM Broadcaster and reinstall them in new directories. I’ve done everything they advised and the problem is still there, very frustrating and stressful, starting to get disillusioned with the program. The worst part is the tech support person just went quiet.
Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.
We’re ever so slightly confused as to why Spacial Audio support suggested he uninstall the MySQL server
The database structure in SAM Broadcaster has nothing to do with the activation of the program. MySQL wouldn’t be causing activation issues within a piece of software its a totally separate program.
We’ve blogged a few times about Spacial Audio support being lacklustre.
@spacial What do I have to do to get some support?!! I logged a ticket 7 days ago and now I can’t get any support or an update on my issue!
Users are paying out hundreds if not thousands for Spacial Audio products and they struggle to get the correct advice/help when they do eventually get an answer.
Yet again we find ourselves having to say…
“Forget SAM Broadcaster Pro and its activation issues, Switch to something else that doesn’t require activation such as RadioDJ!”
RadioDJ is 100% FREE piece of radio automation software
It seems to all intents and purposes that the people manning the Spacial support department don’t care about the customers.
“Bitch too much and they will terminate your service…like they did to me 2 weeks ago”
Spacial Audio are terminating peoples accounts because they dare to complain about the bad software offerings & abysmal customer service.
@spacial You need to talk to me about that last email you just sent me. Explain everything clearly and not in tech terminology and legalese. Why is my software being TERMINATED on my infinite license? What does that even mean?
You NEVER treat paying customers badly, They’re your bread and butter at the end of the day!
Don’t buy software from Spacial Audio Solutions LLC you will only end up regretting that purchase when something goes badly wrong.
Last updated on: 10th January 2020
at 10:18 AM Europe/London