No Paid For Support? Not Professional Enough! (RadioDJ)

Sat here shaking my head because of a post I’ve seen on a Facebook group.

Someone reckons because RadioDJ doesn’t have paid for support packages that its not a professional system.

“Most corporate level IT refuses to let you run an automation system without a support contract”

 
There are no messy support contracts with RadioDJ because it doesn’t need them! You are free to do as you please with the software!

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Did I Say Spacial Audio Support Were Clueless?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

“I’ve tried tech support but suddenly getting no more replies from them. I changed PC’s a few weeks ago and had to reinstall Sam Broadcaster Pro. After reinstallation, I activated successfully but suddenly started getting the error message: “Product Activation Failed” and “License Warning”.

Spacial support also asked me to uninstall the MySQL server as well as SAM Broadcaster and reinstall them in new directories. I’ve done everything they advised and the problem is still there, very frustrating and stressful, starting to get disillusioned with the program. The worst part is the tech support person just went quiet”

Users shouldn’t be having activation headaches with software especially if they’re about to do a live show on the Internet. God forbid they should actually want to stream a station.

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Last updated on: October 5th, 2017
at 09:31 AM Europe/London

This Program Is Provided “As Is” (RadioDJ)

I feel I need to clarify a few things to those people who keep demanding that I help them with RadioDJ setup issues.

I swear some people expect far too much from a free piece of software… It might help if they read the RadioDJ licence agreement

“This program is provided “as is” without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchant-ability and fitness for a particular purpose. The entire risk as to the quality and performance of the program is with you”

 
When something goes wrong with RadioDJ we don’t have to give technical help or advice… We do 99.8% of the time because we care enough about the software.

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Last updated on: August 24th, 2017
at 15:11 PM Europe/London

Sorry But Your Customer Support Sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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Last updated on: March 26th, 2017
at 16:04 PM Europe/London

Spacial Audio: Your Support Department Is Dire!

Just seen another blog post from Spacial Audio about the reasons you should choose them or their software.

They start off the article with “Internet radio is most definitely on the up”

NOT from where we’re looking it isn’t! 1000’s of stations have gone offline already in 2016 due to the collapse of Live365.

Update: Live365 is back online after a buyout by the people who own stream licensing

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Last updated on: September 20th, 2017
at 13:02 PM Europe/London

58,000 Builds And Still Not One That Works Properly

I clicked on “about” from the help menu in the last version of SAM Broadcaster 2015.5 to find out what build number they were up to.

SAMBuild58

There have been 58,738 builds of SAM Broadcaster in all its various guises since it was first released 17 years ago.

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Last updated on: May 29th, 2017
at 08:04 AM Europe/London

People Are Not Mind Readers

OK so software is never 100% foolproof…

If the worst happens and something should go wrong when installing or configuring software and you ask for help on the software manufacturers forum it might help if you supply details of any error messages or crash reports when you post.

RadioDJ .NET errors usually look like this. Though it’s rare to see one once the software is properly setup.

RadioDJ .NET error

You copy the error message from the “details” window & paste that info onto the forums using the code tags (#) button at the top of the post builder.

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Last updated on: May 29th, 2017
at 08:09 AM Europe/London

Stop Accusing People!

Not a month goes by without me seeing some user being accused of running pirated copies of Spacial Audio software by the SVS volunteers on the Spacial forums.

Old version SAM Broadcaster

Hold on just one minute! Not everyone who asks for help with an older version of software is running a pirated version.

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Last updated on: June 1st, 2017
at 10:35 AM Europe/London

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