Did I say Spacial Audio support were CLUELESS?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

Click to enlarge

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This program is provided “as is” (RadioDJ)

I feel I need to clarify a few things to those people who keep demanding that I help them with RadioDJ setup issues.

I swear some people expect far too much from a free piece of software… It might help if they read the RadioDJ licence agreement

“This program is provided “as is” without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchant-ability and fitness for a particular purpose. The entire risk as to the quality and performance of the program is with you”

 
When something goes wrong with RadioDJ we don’t have to give technical help or advice… We do 99.8% of the time because we care enough about the software.

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Sorry but your customer support sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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Spacial Audio: Your Support Department is DIRE!

Just seen another blog post from Spacial Audio about the reasons you should choose them or their software.

They start off the article with “Internet radio is most definitely on the up”

NOT from where we’re looking it isn’t! 1000’s of stations have gone offline already in 2016 due to the collapse of Live365.

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I have to use a cracked copy of SAM Broadcaster?

I’ve blogged before about the SAM Broadcaster activation system NOT being fit for purpose.

It seems one SAM Broadcaster user is frustrated that they cannot activate SAM on a new machine.

SAMActivationScreen

Reading the post on the Spacial forums it appears this users problems stem from the key apparently being used by 4 other people.

Their copy has also been activated on Spacial activation system systems over 12 times. Spacial only allow 3 activation’s per licence.

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58,000 Builds and still NOT one that works properly

I clicked on “about” from the help menu in the last version of SAM Broadcaster 2015.5 to find out what build number they were up to.

SAMBuild58

There have been 58,738 builds of SAM Broadcaster in all its various guises since it was first released 17 years ago.

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People Are NOT Mind Readers

OK so software is never 100% foolproof…

If the worst happens and something should go wrong when installing or configuring software and you ask for help on the software manufacturers forum it might help if you supply details of any error messages or crash reports when you post.

RadioDJ .NET errors usually look like this. Though it’s rare to see one once the software is properly setup.

RadioDJ .NET error

You copy the error message from the “details” window & paste that info onto the forums using the code tags (#) button at the top of the post builder.

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Stop Accusing people!

Not a month goes by without me seeing some user being accused of running pirated copies of Spacial Audio software by the SVS volunteers on the Spacial forums.

Old version SAM Broadcaster

Hold on just one minute! Not everyone who asks for help with an older version of software is running a pirated version.

There were many legitimate users of Spacial software in the past.

Accusing someone of running pirated copies of software when they aren’t is just wrong.

Yes we are well aware that SAM Broadcaster v4.2.2 was the most pirated version ever and people asking for help with that version are probably running a cracked copy.

Just because someone couldn’t afford to update from an older version of software doesn’t mean the copy of the software they use is illegal.

The SVS volunteers on the Spacial forums really need to take a step back when replying to a user having issues with Spacial software.

Yes some of the people who post are probably using a pirated version of SAM Broadcaster but NOT everyone…

If the SVS had read the post right in the first place they would have seen the user was actually using a 30 Day trial version of Spacial software.

My message to the SVS volunteers: STOP and think in future before you accuse someone of running pirated software when they aren’t!

It only makes you look pathetic…

There should be NO need for anyone to be running pirated copies of Spacial software when there’s better software for FREE

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