It’s not the software, it’s the customer service

Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

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When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

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Free SAM Broadcaster – Limited Offer

Free SAM Broadcaster – Limited Offer?

I woke up this morning and switched the PC on, I saw this tweet in the SAM Broadcaster feed.

 

I went to the link in the tweet and it landed on a page on the “all software discount” website which gave some blurb about SAM Broadcaster Cloud and a FREE trial.

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SAM Broadcaster problems Unique?

It appears the Spacial Audio marketing department don’t like users asking on their social media pages if anyone else is suffering problems with SAM Broadcaster.

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“We would greatly appreciate it if you could let us handle customer queries as customer problems are unique”

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SAM Broadcaster Stops Playing

When we see someone post on the Spacial Audio forums about a problem they’re having with SAM Broadcaster, You can guarantee that the problem has been posted about before.

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The list of problems & bugs that exist within SAM Broadcaster is endless.

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SAM Broadcaster No1 Selling Radio Automation Program?

Spacial Audio have had something of a monopoly when it comes to Internet radio software.

Over the last 17 years or so people wanting to run an Internet radio station have generally only had 1 option and that was to pay $$$ for radio automation software.

SAM Broadcaster may well have been the No1 selling radio automation program.

SAM Broadcaster v1.3

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Endless Buffering with SAM Broadcaster Cloud

Just seen a post on the Spacial forums from a user using SAM Broadcaster Cloud to stream in Second Life.

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He appears to be suffering with those dreaded “buffering” issues with the SAM Broadcaster Cloud broadcast control.

SAM Broadcaster Cloud Buffering.

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