Off air need to repair SAM Broadcaster

Seen a couple of posts recently on social media from radio station owners & DJ’s all stating they couldn’t do their shows.

SAM Broadcaster 2015

“I won’t be on air this week I just hope SAM Broadcaster doesn’t fuck up on me again next week”
“No live show tonight we’re off air until further notice we need to repair SAM Broadcaster”
“Kind of nervous for my show tonight hopefully they can solve this SAM Broadcaster problem”
“Won’t be doing my live show tonight SAM Broadcaster won’t co-operate”
“Won’t be broadcasting today sorry SAM Broadcaster is playing up because of an error”

 
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How am I supposed to build an audience?

Looking at the Spacial Audio Facebook page and shaking my head in disbelief at the latest posts from frustrated users.

samcloudlogin2016

“How am I supposed to build an audience when your servers just drop out for no reason, at the very moment your service department leaves for the weekend?! This happens over and over, and no one had offered a solution or even answered me as to why!

I sincerely regret spending my money on the SAM Cloud product. Can anyone recommend a more reliable service, or at least one who understands that radio stations don’t take the weekend off?”

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Did I say Spacial Audio support were CLUELESS?

We knew Spacial Audio support were utterly useless but we didn’t know they were totally CLUELESS as well.

A user having an activation issue with SAM Broadcaster has posted on the SAM Broadcaster forums hoping to get help as support seem to have “gone quiet” in his words.

Click to enlarge

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SAM Broadcaster Cloud Outages

We keep seeing posts from lots of frustrated Spacial Audio/SAM Broadcaster Cloud customers.

SAM Broadcaster Cloud outage 3

It appears there have been several major SAM Broadcaster Cloud outages recently on the Microsoft Azure platform hosting Spacial Audio’s cloud solution.

“We were back, then down again. Currently back. However, now we can’t access our cloud account. Shocking service, so unreliable”

 
SAM Broadcaster Cloud outages

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Beware thecheapsoftware.com

I keep seeing Tweets from people with links to a Youtube video for SAM Broadcaster.

SAMbroadcaster20166

“In the description of the video there’s the usual blurb about SAM Broadcaster Pro and links to a website http://thecheapsoftware.com/sambcpro”

 
When you click on the links below the video they take you to the Spacial Audio website.

So in turn the cheap software web address is a marketing ploy to shift copies of SAM Broadcaster 2016.

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Misleading? Not in the slightest!

We’ve recently been accused of “misleading” people when it comes to RadioDJ free radio automation software.

How can we put this?

“We have NEVER mislead anyone when it comes to RadioDJ everything we’ve said about the program is TRUE”

 
Yes this blog is dedicated to RadioDJ and its for a good reason, RadioDJ has to be the best piece of music automation software we’ve ever had the pleasure to use.

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Sorry but your customer support sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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