It’s Not The Software, It’s The Customer Service (Spacial Audio)

Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

Click to enlarge

When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

 
So you’re not having any issues with SAM Broadcaster? Just Spacial audio customer service?

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Last updated on: 14th March 2018
at 09:12 AM Europe/London

Free Sam Broadcaster – Limited Offer

Free SAM Broadcaster – Limited Offer?

I woke up this morning and switched the PC on, I saw a tweet in the SAM Broadcaster feed.

Free SAM Broadcaster – Limited Offer https://t.co/tkcn9dcNUM

AllSoftwareDiscount (@allsoftdiscount)

I went to the link in the tweet and it landed on a page on the “all software discount” website which gave some blurb about SAM Broadcaster Cloud and a FREE trial.

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Last updated on: 7th March 2018
at 14:46 PM Europe/London

Sam Broadcaster Problems Unique?

It appears the Spacial Audio marketing department don’t like users asking on their social media pages if anyone else is suffering problems with SAM Broadcaster.

“We would greatly appreciate it if you could let us handle customer queries as customer problems are unique”

 
Yes that’s what we’ll call the problems with Spacial Audio software “Unique”

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Last updated on: 26th April 2018
at 16:19 PM Europe/London

Sam Broadcaster No1 Selling Radio Automation Program?

Spacial Audio had something of a monopoly when it came to Internet radio automation software.

19 years or so ago people wanting to run an Internet radio station had only 1 option and that was to pay $$$ for radio automation software.

SAM Broadcaster may well have been the No1 selling radio automation program once upon a time

But RadioDJ v1.8.2 was downloaded over 220,000 times making it more popular than SAM Broadcaster by a mile.

SAM Broadcaster v1.3

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Last updated on: 10th May 2018
at 13:16 PM Europe/London

Why I Hate Sam Broadcaster!

Q: Why do I dislike SAM Broadcaster?

SAM2Broadcaster

A: I could never get through a radio show without something going wrong with the software

Whether it be the program crashing/freezing or the encoders buffering on me.

It got tedious having to constantly reinstall/reconfigure the program after a crash. I thought at first it was a problem confined to my computer

How wrong I was!

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Last updated on: 16th May 2018
at 10:43 AM Europe/London

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