Sorry But Your Customer Support Sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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Last updated on: March 26th, 2017
at 16:04 PM Europe/London

Since When Was A Video A New Feature?

Got my hands on SAM Broadcaster 2016.6 this morning to see what if anything had been changed with the program.

SAMbroadcaster20166

The changelog reads like this…

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Last updated on: March 26th, 2017
at 16:40 PM Europe/London

I’ve Had To Shut My Radio Station Down

I looked at the Spacial Audio page on Facebook and couldn’t help but notice an angry user venting about various issues with SAM Broadcaster.

SAMBC2016Screenshot-compressor

“I have SAM Broadcaster Pro on two laptops neither will work because of constant crashing problems, I can not DJ because your software keeps letting me down plus I have had to shut down my radio station because of your software and its problems.

I don’t need any more of your quick (BUG) fixes, I really thought you had a quality product? Oh well lots of wasted money and time and opportunity”

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Last updated on: August 15th, 2017
at 12:38 PM Europe/London

My Show Has Been “tanked” Repeatedly

SAMBC2016Screenshot-compressorWhen you pay out hundreds of $$$ for radio automation software or cloud based automation solutions you would expect them to work without issues while doing a live show wouldn’t you?Unfortunately that isn’t the case with SAM Broadcaster…

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Last updated on: June 2nd, 2017
at 15:15 PM Europe/London

Spacial Audio: Your Support Department Is Dire!

Just seen another blog post from Spacial Audio about the reasons you should choose them or their software.

They start off the article with “Internet radio is most definitely on the up”

NOT from where we’re looking it isn’t! 1000’s of stations have gone offline already in 2016 due to the collapse of Live365.

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Last updated on: June 30th, 2017
at 09:42 AM Europe/London

We Have Fixed Several Bugs In Sam Broadcaster 2016

The latest newsletter from Spacial Audio popped into one of my mailboxes this morning.

So they’re claiming that the development team have fixed the bugs that caused SAM Broadcaster to crash?

newsletterapril

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Last updated on: March 27th, 2017
at 03:25 AM Europe/London

Frustration At Audio Distortion (Sam Broadcaster)

Been watching a topic on the Spacial forums where a long time user of SAM Broadcaster is complaining about really bad distortion on his stream.

I get a distorted & garbled audio stream with SAM Broadcaster.
I searched the forum and couldn’t find any conclusive troubleshooting on the topic.
I don’t have time for yet another rebuild. I’m tired of rebuilding.
I have to think about whether SAM is right for our station any more.

 
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Last updated on: September 14th, 2017
at 15:49 PM Europe/London

This Website Isn’t Your Problem Spacial

I went through the latest DMCA complaints filed by Spacial Audio on Lumen Database yesterday only to find Spacial had filed a complaint to Google about a post on this website.

Lumen database

If Spacial had actually read the posts properly before they made complaints about them, They would have known we weren’t hawking pirated software.

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Last updated on: July 31st, 2017
at 16:34 PM Europe/London

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