Much Disgruntled!

Just been for a look on the Spacial Audio Facebook page. Yet again it would seem that their customer service and software are still NOT up to scratch.

You can see by these two posts that this is one much disgruntled! customer.

Click to enlarge

Click to enlarge

What keeps going so wrong with Spacial audio??

We already know their software isn’t worth the money they ask for it.

They promised at least 2 years ago now to improve the customer service. That doesn’t appear to have happened.

It’s bad enough when 1 customer starts getting angry on Facebook let alone a whole raft of them.

And still the unhappy users keep coming…..
Click to enlarge

I agree with one statement in the above pictures. Yes I think that Spacial should stop making SAM Broadcaster as it never appears to work properly for broadcasting with.

I know there are of lots more unhappy Ex SAM Broadcaster users because they generally tend to swap to RadioDJ instead.

I don’t think a week goes by on the RDJ Forum without someone saying they have switched from SAM broadcaster.

The message yet again is: Don’t buy SAM Broadcaster or any other software from Spacial Audio

You will only end up regretting it!

Last updated on: June 5th, 2014
at 11:06 AM Europe/London

Beware Spacial Audio!

Just been for my daily snoop on the Spacial audio forums and yet again it doesn’t make for good reading.

“I had sent an email to Spacial Audio tech support last week to ask about rolling back to version 4.x.x if for some reason I had a problem with v2014.1 and their reply was: “once (sic) you converted to 2014 you cant rollback to version 4.x.x

 
This user has already paid for version 4.x.x and is now being told by Spacial Audio support that he cannot use a version of SAM Broadcaster he paid for in the event of him wanting to switch back.

Not only is this bad customer service it is also “dishonest” IMHO!

I wouldn’t mind so much but this comes just a few weeks after Spacial promised to start giving better support.

Goes to show they haven’t changed.

I’ve just come across this comment on Facebook. This guy doesn’t sound to happy.

Click to enlarge

My message as always:

“Beware Spacial Audio! It seems they don’t give a damn about their customer base and only want you for the $$$ you part with. They have a nasty habit of telling LIES just to sell their shoddy software. Do NOT buy software from Spacial Audio you will regret it”

 
Instead why not use something like RadioDJ free radio automation software.

It’s FREE between updates doesn’t require keys or activations in order to work the program.

We’ve used RadioDJ for over 5 years now and couldn’t be happier with the stability and reliability of the software.

Something else that cannot be said for SAM Broadcaster.

You won’t regret it and you’ll have money to spend on other studio essentials.

Last updated on: October 24th, 2016
at 11:27 AM Europe/London

Sam Broadcaster 2013

SAM Broadcaster 2013: It would appear peoples patience is fast running out with Spacial Audio.

Click to Enlarge

I would love to know what software this user has switched to.

We’re nearly at the end of 2013 and there have only been 6 updates of SAM Broadcaster 2013 and most of them have been failures.

It’s still the same old program with the same old bugs.

The only major addition this year was FLAC support.

Spacial want people to pay through the nose for what can only be described as a “Lazy” development team who don’t seem interested in getting SAM Broadcaster to work properly.

The fact they are still using Borland/Embarcadero Delphi to make SAM Broadcaster should be ringing alarm bells with everyone.

That’s why SAM broadcaster has so many bugs.

I urge people to STOP paying Spacial for SAM Broadcaster and switch to RadioDJ instead.

RadioDJ is a far better FREE alternative to SAM Broadcaster.

Last updated on: March 26th, 2017
at 20:37 PM Europe/London

Sam Cast Fail

Reading through the Spacial forums this post caught my attention.

Screenshot from 2013-10-26 15:52:30

Yet again Spacial seem to be releasing software that isn’t fit for purpose.

They forced people into upgrading to the newer version of SAM Cast just so they could run the newer versions of the software on a new OS.

No software company should do that.

Instead they should make sure their software works on all versions of Windows.

Letting the end user decide what operating system they want to use.

If you need a stand alone encoder then don’t bother with SAM Cast.

It doesn’t support title streaming (Unless you have a degree in programming)

Simplecast was the same that never worked properly either that was prone to crashing without warning as well.

Last updated on: March 26th, 2017
at 17:59 PM Europe/London

Lazy Sql Programming.

I keep seeing posts on the Spacial forums from users having headaches with SAM Broadcaster and MySQL.

This is nothing new I’ve written about the SQL structure in SAM Broadcaster being badly written before.

Users are being told they cannot use MySQL 5.6 and have to use 5.5 instead.

That just screams Lazy SQL programming to me.

The SAM Broadcaster SQL tables haven’t really changed for over 6 years and the database is prone to crashing.

Where as RadioDJ will work with MySQL 5.6 and the tables don’t crash like the SAM Broadcaster ones do.

If you are having SQL headaches with SAM do yourself a favour uninstall SAM and Install RadioDJ free radio automation software instead & you’ll be better off in the long run.

The database tables in RadioDJ rarely seem to crash or need a repair.

We know of users who have had RadioDJ running for 6 months without so much as a hiccup.

People need to wise up to the fact Spacial Audio just take people’s money for their software without actually doing any work to upgrade their SQL tables or the software itself.

My advice as always is Don’t pay Spacial Audio $$$ for software that isn’t up to the job.

You won’t get any support when things go badly wrong with your database.

Last updated on: March 26th, 2017
at 18:32 PM Europe/London

Spacial Should Be Worried.

So we’re nearly out of the beta stage with the new version of RadioDJ v1.6.3.2 it seems to be really stable and runs like a dream.

Spacial Audio should really start getting worried as RadioDJ is now 100% better than SAM Broadcaster ever could be.

Workspace 1_001

With various plugins for RadioDJ now you have a fully fledged next generation radio automation program.

It now has streaming capabilities with the encoding plugin.

With the sound processing plugin you shouldn’t need any external processing like Breakaway/Stereo tool.

There is just the online request system to come and “Bang” you have a rival to SAM Broadcaster!

So what would you rather do?

A) Pay $299 upwards for a copy of SAM Broadcaster and wait years for new features?

B) Use a free program such as Radio DJ? Which has new features added with every release?

We know which option we would pick. Option B RadioDJ all the way,

RadioDJ is absolutely fantastic and for a FREE program you cant really go wrong.

(Yes it really is free despite what some software blogs may tell you)

Seriously ditch SAM Broadcaster and start using RadioDJ

You’ll be glad you made the switch!

Last updated on: March 26th, 2017
at 16:23 PM Europe/London

Explains A Lot About Sam Broadcaster

So the truth is finally out. We now know the reason SAM Broadcaster 4.x.x series won’t work on Windows 8/10.

Click to enlarge

It would appear SAM Broadcaster is written is Borland/Embarcadero Delphi. A programming language that most developers abandoned years ago.

Read the full article

Last updated on: April 28th, 2017
at 11:00 AM Europe/London

Translate ยป