Spacial Support: Nothing To Do With Us Attitude?

When it comes to Spacial Audio and their software it seems people struggle to get help from the support department when something goes wrong with it.

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Last updated on: September 12th, 2016
at 09:47 AM Europe/London

You Should Be Thanking Me Not Blocking Me!

Yet again I’ve been blocked on Twitter by Spacial.

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I tweeted them a few days ago to let them know I was helping in the fight against cracked copies of SAM Broadcaster.

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I’m not sure they took that tweet as it was intended.

Sheesh! What is your problem Spacial? I point out an illegal copy of your software on a file sharing site and suddenly I’m the bad guy?

(Bit like Corbyn and Trident I guess!)

I’m only trying to help fight the software pirates by pointing out there’s no need for an illegal cracked copy of SAM Broadcaster.

When there is a FREE “Legal” alternative in the form of RadioDJ.

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RadioDJ Free radio automation download
Download

(Click on the logo to download RadioDJ or right click and “Save Link As” to download it to your PC)

RadioDJ doesn’t require crack keys or patches to work the full program. We guess that’s probably what’s got Spacial rattled. The fact there is now a better free alternative to SAM Broadcaster.

Really you should be thanking me Spacial ….. NOT blocking me! It seems the people who man the social media feeds for Spacial really are paranoid.

They won’t enter into a conversation with anyone. Instead they just block the tweets/users they don’t like.

Oh just so you know Spacial I can still see your tweets & replies You’ve just wasted your time blocking me.

Last updated on: March 26th, 2017
at 16:38 PM Europe/London

Reasons Not To Use Sam Broadcaster

Reasons why you shouldn't use SAM Broadcaster

We can think of quite a few reasons you might want to choose an alternative to SAM Broadcaster, but here’s a collection we’ve put together.

Lousy Customer Support

When you pay $$$ for software you would expect help and support if something went wrong.

When SAM Broadcaster goes wrong (and it will) don’t expect to get much help from Spacial support:

@spacial. The worst tech support you will ever receive. An entire day went by, downgraded my urgency and now nothing is working. Thanks.

AnimeAMAZE (@animeamaze) March 9, 2015

 

@spacial I have had an URGENT technical support ticket open since Monday (Request #76899) with little to no help accept acknowledge receipt

Shawn Quinn (@RealShawnQuinn) October 7, 2015

The Spacial support department sends users the same old canned replies without actually helping anyone. Even the forums and social media accounts are staffed by people who don’t really care. The biggest complaint we see is from users having activation issues with their software and Spacial support not answering users tickets.

They promised to sort the customer service department out in 2013 & as far as we can see it still hasn’t happened.

The support department is supposed to be open 4 am to 4 pm CST (UTC-5), but they seem to work/reply when they feel like it!

Quality and stability of the code

SAM Broadcaster is prone to crashing or freezing for no reason whatsoever

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SAM Broadcaster has always had very poor stability and reliability we had nothing but headaches while trying use SAM.

Not a week goes by without us seeing someone somewhere on social media or a forum complaining about major issues with SAM.

There have also been reports of people missing their regular radio shows because the program wouldn’t co-operate.

“Things like that should never happen with radio automation software”

The price

Spacial charge $299-$699 for SAM Broadcaster. The program was originally made up from freely available Winamp plugins.

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SAM required Winamp to perform certain back end functions in v1.3 (Back in 1999) and was also prone to crashing without warning especially if you tried adding a large folder of music.

Since v2 SAM Broadcaster has been priced at $299 & the latest studio versions of SAM Broadcaster can cost up to $699

The price hike between the Pro and Studio versions means terrestrial (FM/AM) stations can now use their software, where as before it was restricted to just Internet radio.

(Note: You may not be given permission to use SAM Broadcaster in your country of origin)

Although we guess most terrestrial radio stations probably use software that costs thousands of $$$ NOT some badly designed college project that’s never worked as it was intended.

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We really can’t see where the “value” is in the program it’s just NOT worth the $$$ Spacial Audio ask for it.

The database structure

SAM Broadcaster seems to have a very badly written database structure which will also crash without warning if you don’t meticulously look after it. A database shouldn’t require more than backing up and a little light housekeeping.

When we first used the software we found we were having to rebuild the database every few days/weeks it became tiresome. Nothing much appears to have changed.

“Coding a website for SAM Broadcaster was a nightmare, It needn’t be difficult, It just is!” (TechMonkey)

The encoders

We’ve yet to see the encoders within SAM Broadcaster stream properly. The encoders are prone to buffering even if you have a reliable connection.

They even buffered with a local shoutcast server on a home network, that’s how poorly coded they are!

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“Unable to send data fast enough Encoding paused till buffer clears…”

We have yet to encounter buffering issues like this with other free encoding software.

PAL (Playlist Automation Language) scripts

Besides PAL scripts being difficult to program, PAL scripts are well known for crashing SAM Broadcaster due to the amount of memory leaks they cause (Especially if they’re written incorrectly!)

Racing audio

This a known issue with SAM Broadcaster that speeds up the file that is currently playing. It’s a known bug from at least 13 years ago that has never been addressed.

Windows 10 compatibility

Versions of the 4.x.x series of SAM Broadcaster will not work on Windows 10 (Even in compatibility mode)

The fact SAM Broadcaster 4.x.x won’t work on Windows 8/10 is down to a change in the way the program requires activation.

However it isn’t just us that think SAM Broadcaster isn’t worth the $299 Spacial Audio ask for the program.

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Save yourself the cash and the headaches by using Radio DJ FREE radio automation software.

RadioDJ Free radio automation download
Download


Radio DJ is a FREE radio automation program that works 100 times better than SAM Broadcaster.

We know of someone running 4 radio stations with 4 copies of RadioDJ free radio automation software with NO issues. Another user has had RadioDJ v1.8.2 running 24/7 for over 12 months on a laptop.

We guess that says everything people need to know about RadioDJ free radio automation software!

RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted.

“You don’t have any silly restrictions with RadioDJ, You can use it where you want when you want and run as many copies of the software that you require”

 
In the unlikely event that something goes wrong with RadioDJ there is a great support network on the RadioDJ Community forums.

STOP paying Spacial Audio $$$ for their badly coded & overpriced software. You will only end up regretting it!

We wish we’d never used or paid for for the software in the first place.

Last updated on: March 26th, 2017
at 16:38 PM Europe/London

Sam Broadcaster 2015.4 (One Bugfix)

So Spacial have today released SAM Broadcaster 2015.4

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That’s funny Spacial as it only says this in the “Read me”

v2015.4 (15 September 2015)
* Fix erroneous “Request Disabled” message on request port.

 
They’ve fixed ONE thing that they cocked up on in 2015.3 and that’s IT! No new features or bug fixes (again!)

Why do people still pay out $$$ for subscriptions every year to Spacial Audio?

So much for the “Promises” they made in January 2015.

“This year we promise to continue to work hard and bring you some amazing features for your radio station”

 
When in reality they’ve done nothing with SAM Broadcaster again & spent more time doing a re-branded SAM Broadcaster Cloud.

SAM Broadcaster users need to vote with their wallets and stop paying Spacial Audio for SAM Broadcaster and associated products.

You’re only paying a development team to be lazy and do NOTHING!

Make the switch to the brilliant & reliable RadioDJ

RadioDJ Free radio automation download
Download

RadioDJ FREE radio automation software is the future of radio automation.

Plus RadioDJ has new better features with every release.

I hear we’re in for some great new additions when v1.8.3 is released!

Spacial Audio need to STOP the bullshitting and they also stop taking their customers for mugs.

Last updated on: March 26th, 2017
at 19:32 PM Europe/London

New Spacial Audio Website (Same Old Service)

Spacial Audio put their new website online yesterday.

Which now seems more focused on their SAM Broadcaster Cloud products rather than the other software they make.

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Last updated on: February 9th, 2016
at 15:52 PM Europe/London

Spacial Sam Broadcaster Cloud Eula

Just been reading Spacial’s new terms and conditions for SAM Broadcaster Cloud

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It seems yet again they want to tell you what “you” the customer can and can’t do with their software and services.

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Last updated on: March 26th, 2017
at 22:07 PM Europe/London

Spacial Audio Support

Spacial Audio Support (Or Lack Of) I’ve known about Spacial Audio & SAM Broadcaster for around 16 years.

I first tried their software way back in 2000 when SAM v1.3 looked like a badly designed college project.

SAM Broadcaster v1.3
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Last updated on: September 27th, 2016
at 09:37 AM Europe/London

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