How am I supposed to build an audience?

Looking at the Spacial Audio Facebook page and shaking my head in disbelief at the latest posts from frustrated users.

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“How am I supposed to build an audience when your servers just drop out for no reason, at the very moment your service department leaves for the weekend?! This happens over and over, and no one had offered a solution or even answered me as to why!

I sincerely regret spending my money on the SAM Cloud product. Can anyone recommend a more reliable service, or at least one who understands that radio stations don’t take the weekend off?”

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SAM Broadcaster Cloud Outages

We keep seeing posts from lots of frustrated Spacial Audio/SAM Broadcaster Cloud customers.

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It appears there have been several major SAM Broadcaster Cloud outages recently on the Microsoft Azure platform hosting Spacial Audio’s cloud solution.

“We were back, then down again. Currently back. However, now we can’t access our cloud account. Shocking service, so unreliable”

 
SAM Broadcaster Cloud outages

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My show has been “tanked” repeatedly

SAMBC2016Screenshot-compressorWhen you pay out hundreds of $$$ for radio automation software or cloud based automation solutions you would expect them to work without issues while doing a live show wouldn’t you?Unfortunately that isn’t the case with SAM Broadcaster…
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Free SAM Broadcaster – Limited Offer

Free SAM Broadcaster – Limited Offer?

I woke up this morning and switched the PC on, I saw this tweet in the SAM Broadcaster feed.

 

I went to the link in the tweet and it landed on a page on the “all software discount” website which gave some blurb about SAM Broadcaster Cloud and a FREE trial.

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SAM Broadcaster problems Unique?

It appears the Spacial Audio marketing department don’t like users asking on their social media pages if anyone else is suffering problems with SAM Broadcaster.

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“We would greatly appreciate it if you could let us handle customer queries as customer problems are unique”

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Endless Buffering with SAM Broadcaster Cloud

Just seen a post on the Spacial forums from a user using SAM Broadcaster Cloud to stream in Second Life.

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He appears to be suffering with those dreaded “buffering” issues with the SAM Broadcaster Cloud broadcast control.

SAM Broadcaster Cloud Buffering.

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Now You Really Are Taking The Piss Spacial Audio

I saw SAM Broadcaster v2015.5 was available for download this morning.

So I downloaded it from my usual source. Haven’t had chance to test it properly yet but I’d imagine it’s just as unstable as v2015.4 was.

SAM Broadcaster 2015.5

I can’t help but notice that the “read me” changelog only lists one change (again)

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