I’ve Never Been So Mad…

Went to look at Spacial Audio’s page on Twitter this morning and noticed this in amongst Spacial’s twitter feed.

 

As you can see from this tweet this guy isn’t happy with the lack of help from Spacial Audio support. When will people learn?

“After you buy software from Spacial Audio you will NOT get the help & support that you need when their software goes wrong.

 
SAM Broadcaster tends to crash and freeze pretty often it’s never been a stable program.

Not a week passes without me seeing someone struggling to do a live radio show because SAM Broadcaster wasn’t working.

There is NEVER an excuse for fobbing off or even lying to a customer wanting help after they’ve paid you for a service/program.

Bad Customer service

If Spacial were a UK company someone would have taken them to trading standards or even a consumer program such as watchdog.

I’ve been accused of lying about Spacial Audio and their shockingly bad customer service & apparently I also lie about SAM Broadcaster and it’s many problems.

“NOPE not lying! The posts on this blog are written truthfully about SAM Broadcaster and its associated problems. The program just isn’t worth the $299 Spacial Audio charge for it

 

If you’re a DJ or radio station owner and you’re looking for a radio automation program forget paying $$$ to Spacial for SAM Broadcaster.

The smart DJ’s and radio station owners are switching to RadioDJ free radio automation software.

RadioDJ free radio automation software.

RadioDJ Free radio automation download
Download

(Click on the logo to download RadioDJ or right click and “Save Link As”)

RadioDJ won’t crash on you like SAM Broadcaster and has far better support via the community ran forums.

There are NO hidden fees or catches with RadioDJ despite what Spacial Audio might try and make out.

People really need to STOP buying software from Spacial.

SAM Broadcaster really is as badly programmed as the posts on this blog make out..

If Spacial Audio carry on treating their customers badly or keep treating support tickets like confetti soon they won’t have any customers left to support…

No Trial Version: SAM Broadcaster Mac

SAM Broadcaster for the Mac has now been Scrapped/discontinued by Spacial Audio!

I keep my eyes peeled for nuggets about certain software on Twitter.

A credible piece of information just landed in my lap (again!)

SAM Broadcaster Mac No trial period

It would appear that SAM Broadcaster for the Mac doesn’t allow you to have the usual 30 day (51 Hour) trial period.

“The functionality is however exactly the same as the Windows version”

 

Could that be because it is the Windows version just ported over using Crossover?

It appears the Mac (crossover) version of SAM Broadcaster 2015 was cobbled together in a rush to get a working release out and is likely to contain a lot of untested bugs, SAM Broadcaster Mac edition is certainly NOT Mac native software.

SAM Broadcaster Mac not native

SAM Broadcaster Mac

OK Spacial… What’s the point in porting the Windows version of SAM Broadcaster over to Mac if it doesn’t offer the user a trial period?

So there’s no way of knowing if SAM Broadcaster is going to work on their Mac unless the user pays out $$$ for the software.

That’s just bad & wrong in so many ways.

What happens if someone purchases SAM Broadcaster 2015 for the Mac finds out it’s not for them & then they want a refund?

We know from experience that Spacial Audio don’t like giving refunds once you’ve purchased software/services from them.

 

We’ve heard no end of complaints over the past 10/12 years from people who have had trouble getting their money back from Spacial.

They’re going to start alienating most of the Mac users if they aren’t careful.

I know a few Mac users and they generally only want software that is built specially for OS X

They don’t want some two bit Windows program ported over using a third party program however good that 3rd party product may be.

They really haven’t got a clue when it comes to what Mac users want?

Stop buying software from Spacial Audio your only paying them to go from one disaster to another.

Reinstalling SAM Broadcaster

Saw a tweet from a SAM Broadcaster user having to reinstall the program after it had gone wrong on him and wouldn’t restart after a reboot of the PC.

“In the process of reinstalling SAM Broadcaster it completely refuses to load even after system reboot”

 
We know how this user feels it’s happened to us on many occasions over the years. SAM Broadcaster goes wrong and crashes for no reason even in the newer versions.

SAM-Broadcasterstopped working

It’s frustrating when SAM Broadcaster crashes during a live show and then won’t restart after a reboot of the PC and you have to faff around reinstalling the program and database from scratch.

We’ve yet to hear of anyone having an issue with RadioDJ randomly crashing on them and not restarting after a computer reboot.

RadioDJ free radio automation software

The MySQL database in RadioDJ is far more solid and robust than the SQL/Firebird databases in SAM.

Plus RadioDJ has an amazing database backup tool that backs up your SQL database at a set time each day.

In the unlikely event of the RadioDJ database going wrong due to a power outage it’s easily fixed using HeidiSQL

Saving your RadioDJ configuration settings is also easy you just backup the RadioDJ program folder to another location (USB Drive/External Drive) after you have all your settings the way you want them.

Heidi-SQL

It’s rare for RadioDJ to actually crash or go wrong.

We can honestly say hand on heart that we’ve never had RadioDJ crash on us while recording a show/mix or even during a live show in the 5+ years since we discovered the program.

The smart DJ’s and radio station owners are now starting to steer away from using SAM Broadcaster.

RadioDJ Free radio automation download
Download

(Click on logo to download RadioDJ or right click and “Save Link As”)

If you should get stuck on how to install RadioDJ there’s a great tutorial on how to install it Here

Once you get used to what RadioDJ free radio automation software can do for you & your radio station you’ll wonder why you ever paid $$$ for SAM Broadcaster.

Despite what other software manufacturers might have you believe there are NO hidden fees/catches or problems with RadioDJ.

Make the switch today… RadioDJ isn’t your enemy It’s your FRIEND!

Stop Accusing people!

Not a month goes by without me seeing some user being accused of running pirated copies of Spacial Audio software by the SVS volunteers on the Spacial forums.

Old version SAM Broadcaster

Hold on just one minute! Not everyone who asks for help with an older version of software is running a pirated version.

There were many legitimate users of Spacial software in the past.

Accusing someone of running pirated copies of software when they aren’t is just wrong.

Yes we are well aware that SAM Broadcaster v4.2.2 was the most pirated version ever and people asking for help with that version are probably running a cracked copy.

Just because someone couldn’t afford to update from an older version of software doesn’t mean the copy of the software they use is illegal.

The SVS volunteers on the Spacial forums really need to take a step back when replying to a user having issues with Spacial software.

Yes some of the people who post are probably using a pirated version of SAM Broadcaster but NOT everyone…

If the SVS had read the post right in the first place they would have seen the user was actually using a 30 Day trial version of Spacial software.

My message to the SVS volunteers: STOP and think in future before you accuse someone of running pirated software when they aren’t!

It only makes you look pathetic…

There should be NO need for anyone to be running pirated copies of Spacial software when there’s better software for FREE

Stop Blaming Peoples Internet Connection

Reading a topic on the Spacial forums from a user who’s having those dreaded “Buffering” issues with the encoders in SAM Broadcaster.

Click to enlarge

The SVS volunteers on the Spacial forums are trying yet again to blame the problem on the user’s connection.

It’s NOT the user’s broadband connection, ISP or even shoutcast/icecast server at fault, It’s the encoders in SAM Broadcaster being poorly coded. The user has already explained that their Internet connection is working as it should…

The SAM Broadcaster encoders have failed on us several times on several different computers with different ISP providers, They even buffered while streaming to a local shoutcast server on the same PC. So it’s not someones connection at fault.

Even the old winamp DSP plugin encoders would suffer from the same problem.

DSP encoders

“It’s a long standing BUG in badly coded software”

 

SAM Broadcaster encoders disconnection

I’ve written before about the encoders in SAM Broadcaster buffering.

It’s nothing new there are still over 28 pages of posts on the subject on the SAM Broadcaster forums.

All of those users being told it’s their computer or Internet connection at fault when in reality it’s the software itself.

This is not an issue we’ve ran into using other encoding software. We never had a problem with buffering when we used other software to encode with.

We last used the Streaming plugin for RadioDJ to do a test with and it held up for well over 10 days without any errors or buffering.

We only had to restart the PC because of Windows 10 updates.

The encoders buffering in SAM Broadcaster is a BUG that has never been fixed and has been in the program since the days of version v2.7.7

We really do wish Spacial SVS support on the forums would stop blaming peoples connections when the encoders buffer in SAM Broadcaster.

How to Crack SAM Broadcaster?

This search query popped up recently on my dashboard under user searches.

“How to Crack SAM Broadcaster”?
 
SAM Broadcaster

A: You don’t need to crack SAM Broadcaster! You will never be able to fully crack or alter a DEMO version of SAM Broadcaster!

The Spacial Audio Wiki says this:

“The user zone is the ONLY place where you can download a FULL version of the software that can be unlocked via a registration key. DEMO versions of the software can not be unlocked, even if you have a valid key.”

 
So step away from those torrent/pirate software sites and just download RadioDJ for FREE! (Yes really)

RadioDJ doesn’t require a patch/key/crack to unlock the benefits of the full program.

There are NO hidden fees or nasty contracts/subscriptions with RadioDJ,

Just music/radio automation software that works fantastically well once setup and installed

RadioDJ free radio automation software

RadioDJ Free radio automation download
Download

(Click on the logo to download the latest version of RadioDJ or right click and “Save Link As”)

A cracked/altered/patched copy of SAM Broadcaster will only crash & burn on you & the older 4.x.x versions of SAM Broadcaster won’t work on Windows 10 (No matter how hard you try to install them)

Most of the cracks/patches we’ve seen for SAM Broadcaster on the Internet had variable amounts of Trojans/Viruses/Malware in the files.

Malware spy

A Trojan/Malware or a Virus is the last thing you would want or need on your system as it could be stealing passwords for sites you use and also be mining bank/card/login details.

Yes I know this sounds like another “repetitive” blog post on the subject of cracked/pirated copies of SAM Broadcaster.

I guess it doesn’t matter how matter how many posts I write on the subject, There are always going to be people who want to try and “Crack SAM Broadcaster”

“Stop trying to crack software you have no hope of being able to alter”

 
We don’t know about anyone else but we’re still not quite sure as what the attraction is with SAM Broadcaster being PIRATED

(Maybe people can’t afford the $299 it costs to buy it?)

Looking for cracked copies of software such as SAM Broadcaster only makes you look like a complete amateur in the world of Internet radio.

It further confirms OUR theory that there are a lot of desperate IDIOTS (Lets not mince words) out there looking for pirated copies of SAM Broadcaster.

SAM Broadcaster 2015 Crashes!

This morning I thought I’d install & see if anything has actually changed with the latest version of SAM Broadcaster 2015

Sadly it hasn’t.

I started SAM Broadcaster 2015.4 up, configured it, connected it to Shoutcast, pressed play and off it went.

Click to enlarge

I got called away to help a neighbour with something & I was only gone 5 minutes IF that.

When I came back the stream was silent… Then I looked on the computer running SAM & an error message on Windows 7 said SAM Broadcaster had “Stopped working” you know, that really annoying error!

Nothing in the SAM Broadcaster error logs, Only this in Windows event viewer.

SAMBC.exe
2015.4.0.0
2a425e19
6.1.7601.17725
4ec49b60
c0000005
0001f79d
ef8
01d1161c5ed9d686
C:\Program Files\SpacialAudio\SAMBC\SAMBC.exe
0d85175a-8215-11e5-ac85-0800278378eb

“The SAM Broadcasting 2015.4 system has been downloaded & has crashed each time we have attempted 2 run a BETA test. Developing… #TeamDINO

(@DINONETRADIO) November 13, 2015

@spacial I downloaded the 2015-4 version of SAM Broadcaster and it crashed several times. Anyone else having issues?

(@TheCRV) November 12, 2015

 
So nothing has actually changed with SAM Broadcaster 2015 then? It’s still prone to crashing without warning and for no apparent reason.

I’m surprised the Spacial social media feeds aren’t lit up with complaints about this

“That’s saying they haven’t deleted the bad comments from the social media pages again”

 
Why do people still pay Spacial Audio $$$ for software that clearly doesn’t work for what it was designed for.

I could understand people paying $$$ if Spacial Audio software worked as advertised but sadly yet again we come to the conclusion that FREE software outweighs SAM Broadcaster for stability & reliability.

I’ve yet to experience the same random crashing issues with RadioDJ free radio automation software.

I’ve used RadioDJ for around 5 years now I couldn’t ask for anymore from the program it does what it’s supposed to “Automate”

RadioDJ is far better programmed and will work for days/weeks/months without anyone keeping an eye on things.

“Gonna put that new PC to the test this year. Going to run and tweet 4 stations using RadioDJ on the same PC”

 
That’s another reason why RadioDJ is far superior to SAM Broadcaster… the fact you can run as many radio stations you want with the software.

I’ve not seen that use running 4 stations tweeting that any of his stations are ever offline.

If you want great reliability, stability & just a great piece of software then you need RadioDJ

Click To enlarge

RadioDJ v1.8.2

RadioDJ Free radio automation download
Download

(Click on the logo to download the latest version of RadioDJ or Right click & “Save link as”)

I’m just hazarding a guess as to why Spacial Audio’s social media feed isn’t lit up with complaints.

I’m guessing a LOT of people are switching software to RadioDJ

Oh and despite what Spacial may have you believe in their blog posts.

FREE radio automation software isn’t your enemy! It’s your friend!

If you haven’t discovered RadioDJ yet what are you waiting for? Download & Install take it for a test drive today.

You might just be pleasantly surprised by how good RadioDJ is and you’ll wonder why you ever paid out $$$ for software such as SAM Broadcaster in the first place.

Translate »