No Paid For Support? Not Professional Enough! (RadioDJ)

Sat here shaking my head because of a post I’ve seen on a Facebook group.

Someone reckons because RadioDJ doesn’t have paid for support packages that its not a professional system.

“Most corporate level IT refuses to let you run an automation system without a support contract”

 
There are no messy support contracts with RadioDJ because it doesn’t need them! You are free to do as you please with the software!

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This Program Is Provided “As Is” (RadioDJ)

I feel I need to clarify a few things to those people who keep demanding that I help them with RadioDJ setup issues.

I swear some people expect far too much from a free piece of software… It might help if they read the RadioDJ licence agreement

“This program is provided “as is” without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchant-ability and fitness for a particular purpose. The entire risk as to the quality and performance of the program is with you”

 
When something goes wrong with RadioDJ we don’t have to give technical help or advice… We do 99.8% of the time because we care enough about the software.

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Last updated on: August 24th, 2017
at 15:11 PM Europe/London

Sorry But Your Customer Support Sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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Last updated on: March 26th, 2017
at 16:04 PM Europe/London

If It Wasn’t For The Spammers This Place Would Be Dead.

To say things have been a little bit quiet on the Broadcasting World forum lately would be an understatement.

One of the users made this observation over the weekend.

“Wow, if it wasn’t for the Russian dating person, the forum would be dead!”

 
bworldscreenshot

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Last updated on: October 16th, 2017
at 11:41 AM Europe/London

People Are Not Mind Readers

OK so software is never 100% foolproof…

If the worst happens and something should go wrong when installing or configuring software and you ask for help on the software manufacturers forum it might help if you supply details of any error messages or crash reports when you post.

RadioDJ .NET errors usually look like this. Though it’s rare to see one once the software is properly setup.

RadioDJ .NET error

You copy the error message from the “details” window & paste that info onto the forums using the code tags (#) button at the top of the post builder.

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Last updated on: May 29th, 2017
at 08:09 AM Europe/London

Stop Accusing People!

Not a month goes by without me seeing some user being accused of running pirated copies of Spacial Audio software by the SVS volunteers on the Spacial forums.

Old version SAM Broadcaster

Hold on just one minute! Not everyone who asks for help with an older version of software is running a pirated version.

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Last updated on: June 1st, 2017
at 10:35 AM Europe/London

Free Radio Broadcast Automation Software

I like some of the searches I see coming from Google analytics.

One of the searches recently was for “free radio broadcast automation software”

We’re guessing they were probably looking for an alternative to another well known radio automation program.

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Last updated on: October 18th, 2017
at 11:53 AM Europe/London

Don’t Push Me (Coz I’m Close To The Edge)

I’m sat here asking myself the same question I seem to keep asking myself every once in a while.

“Why do I even bother to help some people? When all I get back is abuse!”

 
Answer: Because I’m good like that!

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Last updated on: May 17th, 2017
at 13:31 PM Europe/London

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