This program is provided “as is” (RadioDJ)

I feel I need to clarify a few things to those people who keep demanding that I help them with RadioDJ setup issues.

I swear some people expect far too much from a free piece of software… It might help if they read the RadioDJ licence agreement

“This program is provided “as is” without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchant-ability and fitness for a particular purpose. The entire risk as to the quality and performance of the program is with you”

 
When something goes wrong with RadioDJ we don’t have to give technical help or advice… We do 99.8% of the time because we care enough about the software.

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Sorry but your customer support sucks!

This is beginning to get beyond a joke now, Spacial Audio do NOT know the meaning of the words “Customer service”

A user took to the Spacial Audio Facebook page to vent their frustration yesterday.

“I’m sorry but your customer support service sucks. I sent you a message, no one responds. I sent a second message and it’s been over a week now and still no response. It’s official, your customer support sucks. Not the way to treat customers especially when they’re having issues like I am with your software”

 
We know from experience just how frustrated this user is.

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If it wasn’t for the spammers this place would be dead.

To say things have been a little bit quiet on the Broadcasting World forums lately would be an understatement.

One of the users made this observation over the weekend.

“Wow, if it wasn’t for the Russian dating person, the forum would be dead!”

 

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People Are NOT Mind Readers

OK so software is never 100% foolproof…

If the worst happens and something should go wrong when installing or configuring software and you ask for help on the software manufacturers forum it might help if you supply details of any error messages or crash reports when you post.

RadioDJ .NET errors usually look like this. Though it’s rare to see one once the software is properly setup.

RadioDJ .NET error

You copy the error message from the “details” window & paste that info onto the forums using the code tags (#) button at the top of the post builder.

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Stop Accusing people!

Not a month goes by without me seeing some user being accused of running pirated copies of Spacial Audio software by the SVS volunteers on the Spacial forums.

Old version SAM Broadcaster

Hold on just one minute! Not everyone who asks for help with an older version of software is running a pirated version.

There were many legitimate users of Spacial software in the past.

Accusing someone of running pirated copies of software when they aren’t is just wrong.

Yes we are well aware that SAM Broadcaster v4.2.2 was the most pirated version ever and people asking for help with that version are probably running a cracked copy.

Just because someone couldn’t afford to update from an older version of software doesn’t mean the copy of the software they use is illegal.

The SVS volunteers on the Spacial forums really need to take a step back when replying to a user having issues with Spacial software.

Yes some of the people who post are probably using a pirated version of SAM Broadcaster but NOT everyone…

If the SVS had read the post right in the first place they would have seen the user was actually using a 30 Day trial version of Spacial software.

My message to the SVS volunteers: STOP and think in future before you accuse someone of running pirated software when they aren’t!

It only makes you look pathetic…

There should be NO need for anyone to be running pirated copies of Spacial software when there’s better software for FREE

Free Radio Broadcast Automation Software

I like some of the searches I see coming from Google analytics. One used over the past few days was “free radio broadcast automation software”

I’m guessing they were probably looking for an alternative to another well known radio automation program.

If you’re in the market for some FREE radio broadcasting software.

Then you need RadioDJ FREE radio automation software.

Click to enlarge

RadioDJ is a pretty fantastic piece of kit we’ve used it for around 5 years now.

Considering it’s free it comes packed with some pretty awesome features.

1) It’s 100% FREE with NO keys, No catches, No online activations or restrictions on use.
2) RadioDJ is so reliable and it will run for weeks/months without a need of a reboot.
3) Great support via the Community Forums.
4) Great sound via the built in sound processing.
5) It’s really simple to create or manage playlists, rotations and events.
6) Music library support. You can create and add as many categories/subcategories you need.

There are more great reasons like the “Online request system” or the “Plugins for streaming” but we will let you download and install RadioDJ and play with it and see for yourself.

RadioDJ Free radio automation download

A quick & easy to follow tutorial on setting RadioDJ up can be found Here

Of course should you have any issues setting things up then just head to the RadioDJ Community Forums for more help and advice.

Top Tip: Try searching the RadioDJ forums for an answer to your problem.

There’s a good chance your question has been answered a few times before!

You really don’t need to spend $$$ on online radio software EVER again. RadioDJ is FREE radio broadcast software that will perform like a star.

Don’t Push Me (Coz I’m Close to the Edge)

I’m sat here asking myself the same question I seem to keep asking myself every once in a while.

“Why do I even bother to help some people? When all I get back is abuse!”

 
Answer: Because I’m good like that!

I’ve helped out on the RadioDJ forums for about 4/5 years now.

Most of the time it’s been fine, But every so often you get that one person who thinks it’s OK to take the piss

If it’s not one forum it’s another where I seem to get abuse from Trolls hiding behind their keyboards.

Click to enlarge

“The Internet Broadcasting community on the whole has some shallow self centered people in it. Who are only out for themselves & to hell with everyone else”

 
Years ago back in 2002 when I first got the chance to broadcast on the Internet things couldn’t have been better.

It was something I used to enjoy doing but now because of the abuse my anxiety levels are stopping me from doing a hobby I used to have a lot of passion for.

I splashed out on a new mixing desk a few years ago It’s never really been used.

“All the enjoyment seems to have been taken out of Internet radio by people who think it’s OK to treat someone like SHIT because they have a different opinion to yours”

 
If things don’t improve soon then it’ll be goodbye to helping people on forums.

I’m far too long in the tooth for the MIND GAMES!

I’m really a nice person! Unless you try and take me for a mug! That’s because I’m a true Capricorn… I never forget when someone has done wrong against me.

Top Tip: Don’t bite the hand that feeds you!!

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