I’ve had to shut my radio station down

I looked at the Spacial Audio page on Facebook and couldn’t help but notice an angry SAM user venting about SAM Broadcaster.

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“I have SAM Broadcaster Pro on two laptops neither will work because of constant crashing problems, I can not DJ because your software keeps letting me down plus I have had to shut down my radio station because of your software and its problems.

I don’t need any more of your quick (BUG) fixes, I really thought you had a quality product? Oh well lots of wasted money and time and opportunity”

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“Sorry that you are having trouble with the application”

Saw the latest Blog post from Spacial Audio yesterday.

Seems like they’ve finally acknowledged there are major flaws with SAM Broadcaster.

“We are sorry that you are having trouble with the application and we want to help you resolve this problem as swiftly as possible but in order to do achieve this, the more specific information you can provide the more likely it is we can solve the problem quickly”

 

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It’s not the software, it’s the customer service

Customer service? What customer service?

I keep seeing posts on Twitter from quite a few long time users of SAM Broadcaster who constantly seem to complain about Spacial Audio support and not getting help from them.

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When I asked one of the users on Twitter as to why he puts up with the crap customer support he said this …

“It’s not the software I have an issue with, it’s the appalling customer service”

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Why I Hate SAM Broadcaster!

Q: Why do I dislike SAM Broadcaster?

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A: “I could never get through a radio show without something going wrong with the software. Whether it be the program crashing/freezing or the encoders buffering on me. Nothing ever worked as it should”

 
It got tedious having to constantly reinstall/reconfigure the program. I thought at first it was a problem confined to my computer, How wrong I was!

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People Are NOT Mind Readers

OK so software is never 100% foolproof…

If the worst happens and something should go wrong when installing or configuring software and you ask for help on the software manufacturers forum it might help if you supply details of any error messages or crash reports when you post.

RadioDJ .NET errors usually look like this. Though it’s rare to see one once the software is properly setup.

RadioDJ .NET error

You copy the error message from the “details” window & paste that info onto the forums using the code tags (#) button at the top of the post builder.

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You’re Just Making Stuff Up?

We’ve been accused of “Making up the problems about SAM Broadcaster”

Nope not lying or making anything up, things really are as bad as they seem with SAM Broadcaster

The problems documented on this website are just a few of the reasons as to why we think the software isn’t worth the $$$ Spacial Audio charge for it.

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Reinstalling SAM Broadcaster

Saw a tweet from a SAM Broadcaster user having to reinstall the program after it had gone wrong on him and wouldn’t restart after a reboot of the PC.

“In the process of reinstalling SAM Broadcaster it completely refuses to load even after system reboot”

 
We know how this user feels it’s happened to us on many occasions over the years. SAM Broadcaster goes wrong and crashes for no reason even in the newer versions.

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It’s frustrating when SAM Broadcaster crashes during a live show and then won’t restart after a reboot of the PC and you have to faff around reinstalling the program and database from scratch.

We’ve yet to hear of anyone having an issue with RadioDJ randomly crashing on them and not restarting after a computer reboot.

RadioDJ free radio automation software

The MySQL database in RadioDJ is far more solid and robust than the SQL/Firebird databases in SAM.

Plus RadioDJ has an amazing database backup tool that backs up your SQL database at a set time each day.

In the unlikely event of the RadioDJ database going wrong due to a power outage it’s easily fixed using HeidiSQL

Saving your RadioDJ configuration settings is also easy you just backup the RadioDJ program folder to another location (USB Drive/External Drive) after you have all your settings the way you want them.

Heidi-SQL

It’s rare for RadioDJ to actually crash or go wrong.

We can honestly say hand on heart that we’ve never had RadioDJ crash on us while recording a show/mix or even during a live show in the 5+ years since we discovered the program.

The smart DJ’s and radio station owners are now starting to steer away from using SAM Broadcaster.

RadioDJ Free radio automation download

(Click on logo to download RadioDJ or right click and “Save Link As”)

If you should get stuck on how to install RadioDJ there’s a great tutorial on how to install it Here

Once you get used to what RadioDJ free radio automation software can do for you & your radio station you’ll wonder why you ever paid $$$ for SAM Broadcaster.

Despite what other software manufacturers might have you believe there are NO hidden fees/catches or problems with RadioDJ.

Make the switch today… RadioDJ isn’t your enemy It’s your FRIEND!

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