Spacial Audio Customer Revolt?

Spacial Audio Customer Revolt?

I wouldn’t say there’s a customer revolt going on on Spacial audio’s facebook page at the moment but it would seem all is not well.

These customers took to complaining on the Spacial facebook page over the weekend.

revolt4

revolt3

revolt2

revolt1

So yet again you see it’s NOT just me that appears to have issues with Spacial audio and SAM broadcaster.

Spacial need to wake up before their whole business goes down the swanny.

I just love this quote from the Spacial marketing dept “Owners of the current version will have a lot of interesting surprises next year!”

WTF? People will stll have to pay even more money to get those features.

If you are fed up to the back teeth with being taken for a ride by Spacial Audio and their fees for SAM Broadcaster.

Then the solution is simple!

Switch to the better Radio DJ FREE Radio automation software instead.

You will get the support you need when something goes wrong via the user forums.

It really is time people stopped buying software from Spacial.

Stop treating your customers as “Cash Cows”

Spacial Audio Magically Disappearing Posts

Spacial Audio Magically Disappearing Posts (Abracadabra)

Don’t bother complaining to Spacial Audio via their Facebook pages. It appears that who ever is in charge of managing the pages doesn’t know how to deal with complaints.

Posts magically disappear before they can be seen by people.

That is no way to run customer service. It’s just another reason why people shouldn’t deal with Spacial Audio.

If they can’t handle criticism from unhappy customers why do they bother having Facebook pages?

It’s always been the same especially on their forums the minute you dared to complain about SAM broadcaster not working a moderator would either lock the post or remove it altogether

I know of other software companies who actually welcome complaints via Facebook so they know where they are going wrong with things.

Spacial need to stop burying their heads in the sand and actually start listening to what’s going wrong with their software.

It’s the only way thing will improve.

Next time your looking for radio automation software don’t buy from Spacial you will only regret it when something goes wrong.

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