My show has been “tanked” repeatedly

SAMBC2016Screenshot-compressorWhen you pay out hundreds of $$$ for radio automation software or cloud based automation solutions you would expect them to work without issues while doing a live show wouldn’t you?Unfortunately that isn’t the case with SAM Broadcaster…
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Why I Hate SAM Broadcaster!

Q: Why do I dislike SAM Broadcaster?

SAM2Broadcaster

A: “I could never get through a radio show without something going wrong with the software. Whether it be the program crashing/freezing or the encoders buffering on me. Nothing ever worked as it should”

 
It got tedious having to constantly reinstall/reconfigure the program. I thought at first it was a problem confined to my computer, How wrong I was!

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Your SAM Broadcaster Subscription Has Expired?

Over the last couple of years now Spacial audio have gone with a subscription based model for the newer versions of SAM Broadcaster. Nothing wrong with that I hear you say…

“However should your subscription run out part way through the year, You are left stuck with the last version of SAM Broadcaster your subscription was eligible for & you would need to pay out $$$ all over again to upgrade to the latest version”

 
SAMbroadcaster20166

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You’re Cracking Us Up!!

I’ve written a few posts on this blog pertaining to people looking for SAM Broadcaster keys/cracks/keygens etc…

When I wrote them I had no idea that those posts would take on a life of their own.

SAM Broadcaster cracks searches

As far as I’m aware Spacial Audio don’t seem to think there’s a problem with people wanting pirated versions of their badly written software. Although they do put in several DMCA requests to Google every year.

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SAM Broadcaster Mac SQL Problems

SAM Broadcaster for the Mac has now been Scrapped/discontinued by Spacial Audio!

This past few days I’ve seen a few users saying they were having issues when installing SAM Broadcaster Mac (Crossover) edition.

SAM Broadcaster Mac SQL problems

For some unknown reason it appears the crossover version won’t connect to the users MySQL database.

Database installation problems with SAM Broadcaster aren’t just confined to the Mac (Crossover) version.

I had no end of problems trying to get SAM to install the database in the Windows version in the past.

As I said in a previous post…

It appears the SAM Broadcaster Mac (Crossover) version was cobbled together in a rush to get a working release out.

The SAM Broadcaster Mac edition isn’t native Mac software. It’s just the Windows version ported over.

I knew there would be problems when Spacial ported SAM Broadcaster to the Mac.

The Windows version has enough of it’s own issues & bugs to begin with.

Sadly when it comes to the Mac there aren’t that many alternatives when it comes to radio automation software written natively for OS X.

The only other “alternative” I can suggest is installing Windows on Virtualbox on your Mac and have that running a copy of software such as RadioDJ

We realise that’s probably not an ideal solution for most Mac users but we’re afraid its as good as you’re going to get at the moment.

Who knows one day maybe some boffin will come up with a decent “Native” automation software package for the Mac…

Stop paying $$$ for software from Spacial Audio you’re just paying them to lurch from one disaster to another.

SAM Broadcaster Unhandled Exception (not enough Storage)

Just seen this topic on the SAM Broadcaster forums.

“SAM Broadcaster Unhandled Exception (not enough Storage)”

 
It seems a user was getting this error message as he was trying to add large amounts of music into SAM Broadcaster.

Message in Event log. Unhandled Exception (thread Creation Error Not enough storage available to process this command)

 
This SAM Broadcaster user sounds like he only managed to get 58,000 tracks of 88,000+ imported into SAM Broadcaster then the program wouldn’t let him add anymore.

Apparently the guys on StackOverflow say this is a Delphi problem with Heap Size exceeded.

“The storage referred to is NOT the hard disk storage but the available heap memory available to the SAMBC.exe process. It’s not even about any system-wide memory exhaustion, but a process limit. Not sure if there are any other scenarios where this might happen or how SAM Broadcaster looks internally (except that it was written in Delphi) This sounds like a memory leak error and only Spacial Developers could fix that.

 
So it’s just another major bug that has never been addressed within SAM Broadcaster? At least that’s how I read it.

I’ve not heard of anyone having trouble loading large amounts of music into other radio software and it’s database.

The SQL database in SAM Broadcaster has always been dodgy anyway.

It’s not the first time I’ve heard of someone struggling to load a large amount of tracks into the program.

This user could have his library imported with very little hassle if he switched to RadioDJ

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RadioDJ free radio automation software

I’ve never heard of RadioDJ suffering with huge memory leaks while importing music.

RadioDJ Free radio automation download

AFIK There are no memory leaks within RadioDJ it’s a pretty reliable piece of software. One user had an uptime of 7.5 months.

It seems yet again SAM Broadcaster just isn’t doing the job it was designed for.

The guy has even tried a computer reboot and still cannot get tracks imported into SAM Broadcaster without the program crashing on him.

“Well I added a few more SAM Froze again (same error) I then rebooted my PC now I cannot do Tools->Maintenance->Verify songs as SAM Freezes part way through with a “stopped responding” message”

 
Why do people still pay Spacial Audio $$$ for badly programmed software that just doesn’t do the job it was designed for?

Reasons not to use SAM Broadcaster

Reasons why you shouldn't use SAM Broadcaster

We can think of quite a few reasons you might want to choose an alternative to SAM Broadcaster, but here’s a collection we’ve put together.

Lousy Customer Support

When you pay $$$ for software you would expect help and support if something went wrong.

When SAM Broadcaster goes wrong (and it will) don’t expect to get much help from Spacial support.

@spacial. The worst tech support you will ever receive. An entire day went by, downgraded my urgency and now nothing is working. Thanks.

 

AnimeAMAZE (@animeamaze) March 9, 2015

@spacial I have had an URGENT technical support ticket open since Monday (Request #76899) with little to no help accept acknowledge receipt

 

Shawn Quinn (@RealShawnQuinn) October 7, 2015

The Spacial support department sends users the same old canned replies without actually helping anyone. Even the forums and social media accounts are staffed by people who don’t really care. The biggest complaint we see is from users having activation issues with their software and Spacial support not answering users tickets.

They promised to sort the customer service out in 2013 & as far as we can see it still hasn’t happened.

The support department is supposed to be open 4 am to 4 pm CST (UTC-5), but they seem to work when they feel like it!

Quality and stability of the code

SAM Broadcaster is prone to crashing or freezing for no reason whatsoever

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SAM Broadcaster has always had very poor stability and reliability we had nothing but headaches while trying use SAM.

Not a week goes by without us seeing someone somewhere on social media complaining about major issues with SAM.

There have also been reports of people missing their regular radio shows because the program wouldn’t co-operate.

“Things like that should never happen with radio automation software”

The price

Spacial charge $299-$699 for SAM Broadcaster. The program was originally made up from freely available Winamp plugins.

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SAM required Winamp as a backend player in version 1.3 & Since version 2 it’s been priced at $299 the latest studio versions of SAM Broadcaster 2015 can cost up to $699

The price hike between Pro and Studio versions just means terrestrial (FM) stations can now use their software, where as before it was restricted to just Internet radio.

Although we guess most terrestrial radio stations probably use software that costs thousands of $$$, NOT some overpriced badly designed college project that’s never worked for it was designed for.

We really can’t see where the “value” is in the program it’s just NOT worth the money Spacial Audio ask for it.

The database structure

SAM Broadcaster seems to have a very badly written database structure which will also crash without warning if you don’t meticulously look after it. A database shouldn’t require more than backing up and a little light housekeeping.

When we first used the software we found we were having to rebuild the database every few days/weeks it became tiresome. Nothing much appears to have changed.

Coding a website for SAM Broadcaster was a nightmare, It needn’t be difficult, It just is!

The encoders

We’ve yet to see the encoders within SAM Broadcaster stream properly. The encoders are prone to buffering even if you have a reliable connection.

They even buffered with a local shoutcast server on a home network, that’s how poorly coded they are!

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“Unable to send data fast enough Encoding paused till buffer clears…”

We have yet to encounter buffering issues like this with other free encoding software.

PAL (Playlist Automation Language) scripts

Besides PAL scripts being difficult to program, PAL scripts are well known for crashing SAM Broadcaster due to the amount of memory leaks they cause (Especially if they’re written incorrectly!)

Racing audio

This a known issue with SAM Broadcaster that speeds up the file that is currently playing. It’s a known bug from at least 13 years ago that has never been addressed.

Windows 10 compatibility

Certain versions of the 4.x.x series of SAM Broadcaster will not work on Windows 10.

Note: Spacial Audio force users to hand over $119 just so they can have a working copy of SAM Broadcaster on Windows 10, That is on top of the $299 the user originally paid for the software.

The fact SAM Broadcaster 4.x.x won’t work on Windows 8/10 is down to a change in the way the program requires activation.

It isn’t just us that think SAM Broadcaster isn’t worth the money Spacial ask for it.

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Save yourself the cash and the headaches by using Radio DJ FREE radio automation software.

RadioDJ Free radio automation download

(Click on the logo to download RadioDJ or right click and “Save Link As” to download it to your PC)


Radio DJ is a FREE radio automation program that works 100 times better than SAM Broadcaster.

We know of someone running 4 radio stations with 4 copies of RadioDJ free radio automation software with NO issues. Another user has had RadioDJ v1.8.2 running 24/7 for over 7 months on a laptop.

We guess that says everything people need to know about RadioDJ free radio automation software!

RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted.

In the unlikely event that something goes wrong with RadioDJ there is a great support network on the RadioDJ Community forums.

STOP paying Spacial Audio $$$ for their badly programmed overpriced software you will only end up regretting it!

We wish we’d never paid for the software in the first place.

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