Reasons why you shouldn't use SAM Broadcaster

We can think of quite a few reasons you might want to choose an alternative to SAM Broadcaster, but here’s a collection we’ve put together.

Lousy Customer Support

When you pay $$$ for software you would expect help and support if something went wrong.

When SAM Broadcaster goes wrong (and it will) don’t expect to get much help from Spacial support.

@spacial. The worst tech support you will ever receive. An entire day went by, downgraded my urgency and now nothing is working. Thanks.

 

AnimeAMAZE (@animeamaze) March 9, 2015

@spacial I have had an URGENT technical support ticket open since Monday (Request #76899) with little to no help accept acknowledge receipt

 

Shawn Quinn (@RealShawnQuinn) October 7, 2015

The Spacial support department sends users the same old canned replies without actually helping anyone. Even the forums and social media accounts are staffed by people who don’t really care. The biggest complaint we see is from users having activation issues with their software and Spacial support not answering users tickets.

They promised to sort the customer service out in 2013 & as far as we can see it still hasn’t happened.

The support department is supposed to be open 4 am to 4 pm CST (UTC-5), but they seem to work when they feel like it!

Quality and stability of the code

SAM Broadcaster is prone to crashing or freezing for no reason whatsoever

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SAM Broadcaster has always had very poor stability and reliability we had nothing but headaches while trying use SAM.

Not a week goes by without us seeing someone somewhere on social media complaining about major issues with SAM.

There have also been reports of people missing their regular radio shows because the program wouldn’t co-operate.

“Things like that should never happen with radio automation software”

The price

Spacial charge $299-$699 for SAM Broadcaster. The program was originally made up from freely available Winamp plugins.

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SAM required Winamp as a backend player in version 1.3 & Since version 2 it’s been priced at $299 the latest studio versions of SAM Broadcaster 2015 can cost up to $699

The price hike between Pro and Studio versions just means terrestrial (FM) stations can now use their software, where as before it was restricted to just Internet radio.

Although we guess most terrestrial radio stations probably use software that costs thousands of $$$, NOT some overpriced badly designed college project that’s never worked for it was designed for.

We really can’t see where the “value” is in the program it’s just NOT worth the money Spacial Audio ask for it.

The database structure

SAM Broadcaster seems to have a very badly written database structure which will also crash without warning if you don’t meticulously look after it. A database shouldn’t require more than backing up and a little light housekeeping.

When we first used the software we found we were having to rebuild the database every few days/weeks it became tiresome. Nothing much appears to have changed.

Coding a website for SAM Broadcaster was a nightmare, It needn’t be difficult, It just is!

The encoders

We’ve yet to see the encoders within SAM Broadcaster stream properly. The encoders are prone to buffering even if you have a reliable connection.

They even buffered with a local shoutcast server on a home network, that’s how poorly coded they are!

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“Unable to send data fast enough Encoding paused till buffer clears…”

We have yet to encounter buffering issues like this with other free encoding software.

PAL (Playlist Automation Language) scripts

Besides PAL scripts being difficult to program, PAL scripts are well known for crashing SAM Broadcaster due to the amount of memory leaks they cause (Especially if they’re written incorrectly!)

Racing audio

This a known issue with SAM Broadcaster that speeds up the file that is currently playing. It’s a known bug from at least 13 years ago that has never been addressed.

Windows 10 compatibility

Certain versions of the 4.x.x series of SAM Broadcaster will not work on Windows 10.

Note: Spacial Audio force users to hand over $119 just so they can have a working copy of SAM Broadcaster on Windows 10, That is on top of the $299 the user originally paid for the software.

The fact SAM Broadcaster 4.x.x won’t work on Windows 8/10 is down to a change in the way the program requires activation.

It isn’t just us that think SAM Broadcaster isn’t worth the money Spacial ask for it.

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Save yourself the cash and the headaches by using Radio DJ FREE radio automation software.

RadioDJ Free radio automation download

(Click on the logo to download RadioDJ or right click and “Save Link As” to download it to your PC)


Radio DJ is a FREE radio automation program that works 100 times better than SAM Broadcaster.

We know of someone running 4 radio stations with 4 copies of RadioDJ free radio automation software with NO issues. Another user has had RadioDJ v1.8.2 running 24/7 for over 7 months on a laptop.

We guess that says everything people need to know about RadioDJ free radio automation software!

RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted.

In the unlikely event that something goes wrong with RadioDJ there is a great support network on the RadioDJ Community forums.

STOP paying Spacial Audio $$$ for their badly programmed overpriced software you will only end up regretting it!

We wish we’d never paid for the software in the first place.

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