Went to look at Spacial Audio’s page on Twitter this morning and noticed this in amongst Spacial’s twitter feed.
As you can see from this tweet this guy isn’t happy with the lack of help from Spacial Audio support. When will people learn?
Spacial Audio say as much in their EULA they’re not duty bound to help you with software issues even though you’ve paid $$$ for privilege.
Paragraphs like that made me cringe, You pay out hundreds of $$$ for a piece of software and they (Spacial Audio) wash their hands of you (the customer) as soon as they have the money in their payment service.
Not a week passes without me seeing someone struggling to do a live radio show because SAM Broadcaster wasn’t working.
SAM Broadcaster tends to crash and freeze pretty often it’s never been a stable or reliable program.
When someone has an issue there is NEVER an excuse for fobbing off or even lying to a customer wanting help after they’ve paid you for a service/program.
If Spacial Audio were a UK company someone would have taken them to trading standards or even a consumer program such as Watchdog.
I’ve been accused of lying about Spacial Audio and their shockingly bad customer service & apparently I also lie about SAM Broadcaster and it’s many problems.
We feel the program isn’t worth the $299 Spacial Audio charge for it, We never got the software streaming as it should”
If you’re a DJ or radio station owner and you’re looking for a radio automation program forget paying $$$ to Spacial for SAM Broadcaster.
The smart DJ’s and radio station owners are switching to RadioDJ free radio automation software.
(Click on the logo to download RadioDJ or right click and “Save Link As”)
RadioDJ won’t crash on you like SAM Broadcaster and has far better support via the community ran forums.
There are NO hidden fees or catches with RadioDJ despite what Spacial Audio might try and make out.
People really need to STOP buying software from Spacial.
SAM Broadcaster really is as badly programmed as the posts on this blog make out..
If Spacial Audio carry on treating their customers badly or keep treating support tickets like confetti soon they won’t have any customers left to support…
Last updated on: June 27th, 2017
at 15:21 PM Europe/London